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Welcome to
Dubai Islamic Bank
Digital Banking
Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals
About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
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Available Jobs
Customer Service Officer - Aayan Banking (Emirati)
Dubai
Full time
To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing customer service level and providing accurate and updated information to customers regarding the Asset products and deposits, and, to process all customer instructions within established time frame. Key Result Areas: - Provide “One Stop” Banking Service to the customers of Aayan Banking ensuring timely and efficient execution of customers’ requests; - Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager; - To ensure that there is no loss of customers from Aayan Banking due to unsatisfactory service on our part; - Ensure that all financial and non-financial transactions, within your authority level, are executed in a timely and error free manner. - Be familiar with the Service Standards and TATs for various transactions, and endeavor to consistently meet and exceed them. - Maintain a proper system of filing and ensure that all documents are properly filed and easily accessible. - Adhere to Bank processes and policies and report deviations to immediate supervisor/Manager. - Printing of reports on a daily basis and obtaining Unit Head signatures on the same and filing for record purposes. - Record all customer instructions forwarded to Business Support Units and ensure same is executed in a timely and accurate manner.
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30-Oct-2024
Senior Officer - Customer Service, Business Liability
Dubai
Full time
Provide Business Banking Customers with competent, timely, and error-free account management services, consistently exceed customer service standards, guide customers to the right products while cross-selling andgenerating leads. Key Responsibilities: Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost forbranch operations.Provide customers with competent, timely and error free services in the area of account opening and accountmanagement (Assets & Liability products, after sale, etc.) to ensure high levels of service and customersatisfactionConsistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other DubaiIslamic Bank products & services to existing customers. Generate product leads from walk-in/ potentialcustomers through interaction and dissemination of product and service informationAdherence to all established Bank's policies, operating manuals, service quality standards and code ofconduct for smooth workflow, high service quality and low level of operational risk.Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurateservice delivery to customers.To ensure that all transactions are processed as per the compliance rules and regulations and maintaineffective due diligence on the customers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).Follow up on various cases with all the concerned stakeholders such as customers, internal Bank'sdepartments in order to ensure 100% closing mandates.Attend various training and learning programs to close the skill gaps and to ensure proper awareness aboutDIB products.Maintain effective relationship with supervisors and peers to ensure teamwork
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22-Oct-2024
Senior Officer - Transformation Management Office
Dubai
Full time
Exciting Opportunity: Join Our Banking Transformation Team! We are looking for dynamic professionals to drive the future of banking! If you’re passionate about innovation and transforming financial services, this is the role for you. Job Purpose: - Support transformation team in smooth functioning and deliver of transformative changes/initiatives, in order to achieve the department goals and objectives. Key Responsibilities: - Serve as a liaison between Transformation Management Office and executive level internal / external stakeholders to ensure smooth communication and operational execution of the events /activities and special assignments. - Support in cascading Transformation Management Office communications to internal or external stakeholders efficiently and effectively. - Follow up on incoming issues and concerns addressed, including those of sensitive or confidential nature, to ensure proper action is taken within the agreed turnaround time. - Prepare, maintain, monitor and record necessary documents / folder access / reports and master lists to ensure proper controls are in place to mitigate risk and easy retrieval of information when required. - Maintain schedule diary, in order to coordinate and schedule all meetings, events, and conferences/forums for line manager on timely and accurately basis. - Ensure all correspondences (inward and outward) and follow up with all stakeholders (Internal/External) on any pending actionable items in reference to the Transformation Management Office. - Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. - Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
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15-Oct-2024
Manager - Cards Spends & Activation
Dubai
Full time
To execute focused programs and campaigns to drive growth of retail spends and spend-activations of DIB Cards, thereby playing a key role in achieving the Cards Portfolio targets (on Spends, ENR Balances & Revenues). Key Responsibilities: - Manage to run campaigns/programs for scaling up retail spends on cards as well as increase the proportion of cards that are spend-active. - Support Line Manager to achieve targets for Cards Spends & Revenues, through campaigns focused on growing sticky spends as well as international spends. Similarly, support to achieve targets for increasing proportion of Spend-Active Cardholders through relevant communications program (reiteration of CVP) & data-driven targeted campaigns (for rewarding customers) - Work with analytics team as well as Marketing Dept to run structured programs (continuous engagement with cardholders) to ensure spend-activation across portfolio. - Monitor the spend-activity levels of new acquisitions and work closely with acquisition channel leaders to ensure early spend-activation targets - Support Line Manager to execute programs to achieve higher engagement & response-rates from a greater number of existing cardholders (for spend-activations and overall spends growth) - Improve and enhance our program delivery capabilities, working to increase program ROI and reduce costs. - Create & review business cases (ROI based on revenue and cost metrics), & conduct post-program analysis to help fine-tune the programs continuously
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09-Oct-2024
Senior Manager Transformation - PMO
Dubai
Full time
Job Purpose: To coordinate specific projects under the portfolio of strategic projects assigned to the Transformation – Project Management Office by working both internally within different areas of the organization and externally when consultants or third parties are involved. Key Responsibilities: - Ability to manage small size programs end to end. - Transformation PMO enablement: - Coordinate activities within the Transformation – PMO for it function effectively within the organization. Such work will include organizing meetings, keeping minutes, records etc. - Maintain adequate relationships within the organization to enable Transformation-PMO access to stakeholder time. - Project Coordination and oversight - To monitor project plans and deadlines for allocated projects and/or parts of projects. - Effective with hybrid work model including WFH. - Adequate Project Stakeholder Coordination to enable and effectively perform delegated project duties - Communication - Communicate clearly Team mates and with project stakeholders - Change Management - Work with Transformation–PMO on change management activities including training and where necessary organize access to facilities, time and stakeholders.
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01-Oct-2024
Assistant Manager Sharia Compliance
Dubai
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA. To assist in ensuring compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking. To assist in monitoring the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects. To assist in conducting the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA. To assist in ensuring that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible. Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design. To assist in preparing Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group. To assist in submitting a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis. To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group. To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities. To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment. All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
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24-Sep-2024
Manager Sharia Compliance
Dubai
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA. To ensure compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking. Monitor the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects. To conduct the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA. To ensure that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible. Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design. To prepare Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group. To Submit a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis. To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group. To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities. To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment. All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
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24-Sep-2024
Senior Relationship Manager - Business Liability
Dubai
Full time
To provide a timely, efficient and personalized service to a select group of high value Business customers withthe aim of increasing the size of the portfolio, by onboarding of NTB customers, and generating CASA/ deposits,fee income through the sale of Forex /cash management products. Key Responsibilities: Deliver the budgeted volumes for deposits, CASA, forex and cash management Products by increasing the BLU portfolio by increasing deposits of existing customers and targeting of new corporate entities not banking with us. Cross-sell other Dubai Islamic Bank Products and Services to BLU customers;Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;Work closely with the BL Head to provide customers with the best solution for their various business banking needs. To ensure retention of existing customers by providing efficient and satisfactory services.To maintain regular contacts with BL customers either through telephone calls, company visits and providing detailed call reports.Ensure smooth processing with other departments like legal, compliance, GBO in order to provide timely results for clientsGuide and provide continuous support to ARM(s) to achieve business target and assist them in building relationships with their customers.
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11-Sep-2024
Senior Officer - Foreign Exchange Product
Dubai
Full time
Key Responsibilities: · Supervise foreign exchange cash exchange business proposition and business profitability, in line with department's policies and procedures. · Monitor business activity across distribution network and assist branch staff to ensure revenue target is achieved. · Support in developing and executing new business ideas/propositions, cross sell plans, process enhancements and system enhancements for the business, in order to optimize business growth. · Conduct periodic branch visits to provide required business support and product training to branch staff. · Ensure delivery of competitively priced products and services by constantly reviewing and optimizing product pricing (through market research) in consultation with exchange houses (and treasury, if applicable). · Review and enhance customer experience through digital methods by introducing online order placement capability for buying / selling foreign currency notes. · Identify and implement cost reduction opportunities to enhance business profitability · Own end-to-end product life-cycle (research, pilot, develop & manage) and engage with stakeholders to deliver on planned activities and timelines. · Liaise with internal and external stakeholders efficiently and effectively, in order to maximize and optimize the business opportunities. · Support in developing value driven incentive scheme for foreign currency cash sales for distribution team to optimize channel productivity. · Monitor competitor activity (by conducting periodic market scanning) and implement effective actions to counter competition to ensure achievement of business strategic goals. · Monitor foreign currency positions (daily and overnight holdings) in order to avoid any risk loss. · Prepare exchange rate reports and other MIS reports on periodic basis in order to ensure better control over Foreign Exchange business Operations. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
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11-Sep-2024
Senior Officer - Reporting & Regulatory
Dubai
Full time
Monitor business performance, ensuring exceptional quality standards, recommending strategies to continually improve business outcomes with superior customer experience and contributing to the enhancement of operational excellence, regulatory compliance, optimize customer interactions, and align our processes with industry best practices. Key Responsibilities: - Responsible for quality control and new initiatives including call monitoring, to ensure quality standards are maintained within the Solutions Hub and execute quality control measures to optimize customer interactions and business processes by identifying and addressing process gaps - Assist the management in various projects, provide data insights and manage strategic initiatives to drive positive outcomes. - Responsible for capacity planning for the department ensuring, optimal allocation of resources at all times for maximum efficiency and productivity for catering to the service requests - Analyze team Key Performance Indicators (KPIs) and execute strategies to achieve targets, emphasizing continuous improvement. - Assess the efficiency of performance and daily activities of the retention team, identify areas for improvement, and contribute to the development of strategic initiatives to enhance retention - Responsible for managing projects that align with quality and performance objectives, ensuring successful and timely completion across all systems. - Coordinate with cross-functional teams to implement process enhancements and drive business performance. - Ensure readiness of audit requirements at all times, ensuring compliance with bank regulations. - Evaluate the team’s adherence to established processes and regulatory guidelines, taking corrective action against violations. - Analyze and resolve customer complaints and issues promptly, with an objective to prevent future occurrences of the same nature - Carry out Quarterly visits to branches to meet the teams, assess daily activities, and ensure their alignment to the department’s overall objectives. - Ensure complete adherence of CPR regulations within Solutions Hub and strictly monitor all key regulatory guidelines to maintain a fully compliant environment and have a robust monitoring mechanism in place for TAT monitoring for all after sales services and ensure zero TAT breach. - Ensure all activities related to regulations and controls are executed and reported in timely manner
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