Job Purpose
To process transactions within the assigned tasks and ensure error free smooth handling of end to endprocessing and to assist the Team Manager for performing with the required controls in daily work andmonitoring risks through MIS.
Key Responsibility
To ensure thorough checking of all customer transaction received for processing.
To check if documents are missing or require clarifications for any modality within the transaction documents.
To ensure system entry, swift transmission (if any) & customer advice without any errors and in line with the transaction approval and bank's policy.
Correct any variances spotted in daily / weekly recording system, lose control of the system to maintain accurate reconciliation of the accounts.
To provide High level of services and prepare the required MIS reports.
To liaise with other Units for trouble shooting and managing smooth BAU
Ensure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.
To ensure complete filing and updation of records at all times for easy retrieval from the archives.
To ensure business confidentiality of products and processes
Job Purpose
To process transactions within the assigned tasks and ensure error free smooth handling of end-to-endprocessing.
Key Responsibility
To ensure thorough checking of all customer transactions received for processing.
To check if documents are missing or require clarifications for any modality within the transaction documents.
To ensure system entry & customer advice without any errors and in line with the transaction approval and bank's policy.
To provide High level of services and prepare the required MIS reports.
Ensure delivery and accuracy of transactions processed, receipt of reports and reporting made as per agreed Service Level Agreements.
To ensure complete filing and updating of records at all times for easy retrieval from the archives.
Prepare an MIS reports as required to monitor
To ensure business confidentiality of products and processes
To check the documents and prepare the necessary vouchers.
Job Purpose
Manage Regulatory Compliance risk for the organization with a specialization in Financial Crime and Market Conduct Risk. Primary responsibilities include supporting regulatory change management, breaches monitoring, advisory and reporting
Key Responsibilities
1. Managing regulatory compliance risk for the organization with a specialization in Financial Crime (Anti-money laundering, Terrorist Financing, Proliferation Financing and Sanctions) and Market Conduct Risk.
2. Managing the regulatory change management procedures including analysis, development of Gap Analysis and Action Plan, coordination and close follow-up with cross-functional teams.
3. Monitoring breaches of existing Regulations and managing corrective Action Plans and closure.
4. Sharing relevant and accurate management reporting for Senior Management and the Board, periodically.
5. Providing advisory to bank-wide stakeholders on regulations in consultation with Head of Regulatory Compliance.
6. Monitoring successful completion of relevant Audit or Regulatory Action items.
7. Complying with the internal policies and procedures.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
•Meet achievement of set sales targets on a monthly basis. •Promote outdoor sales by visiting new market opportunities. •Proactively call and visit fresh and existing companies and customers and promptly respond to calls from them in order to negotiate and finalize business deals within the targeted turnaround time. •Analyze documents submitted by the customers for submission to appropriate approval authorities based on bank policy Sharia. •Obtain the signature of the customers on opening the accounts / Payroll enlistment forms. •Ensure portfolio quality by exercising sound credit judgment and by complying with product parameters to complete all formalities and documentation in line with policy and sharia. •Obtain and provide market, customer and competitor information and feedback to management. •Ensure that all the sales activities and documentations are in compliance to DIB SOP manuals, regulatory and audit requirements and sharia principles. •Ensure high level of portfolio quality is maintained across the sales activities. •Attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products
•Describe undefined and difficulties parts related to the operating manual and ensure that branch staff are fully aware of operational measures.
•Conduct surprised visits to branches to evaluate process and insure the major operational process are followed by each position, evaluate the risks behind each activity, the way to minimize it and measure the services provided to our customer to define the deviations and share the same with the management to rectify the same if any.
•Conduct investigation over suspicious cases / fraud case and report the cases to line manager.
•Assist branches service providers' consultants, external auditors and/or other parties in matters related to consumer banking departments.
•Provide comprehensive and integrated treatment /solutions to the branches for their daily inquires to assure better impact on the customer service provided to customers through one point of contact
•Report each surprised visit findings with constructive feedback for the better improvement of the control and service level at the branch.
•To prepare / update surprised Check list utilized by the Controllers to evaluate staff awareness of policy & procedures concerning their functional areas.
•Provide recommendations for any needed changes that will improve operational process and service level at the consumer banking departments.
•Monthly follow up with branches for ORSM cases, reconciliation for Cash Short/Surplus account / Locker’s insurances)
•Monthly branches Cash in Hand reconciliations in coordination with branches and finance department
•Checking the Suspicious Transactions reported in coordination with RMG
•Review the reports of cheuqe book override issued to customer whose have 4 or more return Cheques for reason insufficient balance within a period of one year to ensure that the Cheques have been approved according to approved policy BM
•Follow up with the branches pending transaction on the GL reported by reconciliation team
•Support sales through new and existing relationships with Government Housing Programs across all Emirates to achieve targets as per the Approved KPIs for the team
•Identify key areas for business growth by providing regular updates in collaboration with Government Housing Programs to achieve monthly sales Target
•Develop efficient and collaborative processes to provide best-in-class internal channels based on existing partners’ requirements
•Provide inter department information and support on related Government Housing Programs to assist seamless processing of Home Finance applications
•Create Cross-sell related initiatives with Government Housing Programs including investment advisory services, project financing solutions to support Business growth
•Maintain excellent partners satisfaction through consistent approach for service and product, including a quarterly business review schedule to support Home Finance Business.
•Coordinate on marketing initiatives for Home Finance promotional activities with Government Housing Programs
•Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
•Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
Job Purpose:
To coordinate specific projects under the portfolio of strategic projects assigned to the Transformation – Project Management Office by working both internally within different areas of the organization and externally when consultants or third parties are involved.
Key Responsibilities:
- Ability to manage small size programs end to end.
- Transformation PMO enablement:
- Coordinate activities within the Transformation – PMO for it function effectively within the organization. Such work will include organizing meetings, keeping minutes, records etc.
- Maintain adequate relationships within the organization to enable Transformation-PMO access to stakeholder time.
- Project Coordination and oversight
- To monitor project plans and deadlines for allocated projects and/or parts of projects.
- Effective with hybrid work model including WFH.
- Adequate Project Stakeholder Coordination to enable and effectively perform delegated project duties
- Communication
- Communicate clearly Team mates and with project stakeholders
- Change Management
- Work with Transformation–PMO on change management activities including training and where necessary organize access to facilities, time and stakeholders.
Job Purpose
Perform the validation, calibration and implementation of a suite of credit risk rating methodologies, models compliant with regulatory requirements that are compliant with both internal and external regulations.
Key Responsibilities
IFRS 9 model monitoring, validation and ensure that all models are validated and refined/ re-developed as per the governance framework
Perform analysis on the analytical models used in stress testing and ICAAP to ensure the models are fit for purpose or not.
Develop and maintain a model inventory and ensure the inventory is complete, accurate, and consistent with the model governance framework.
Liaise with model owners and users to provide quantitative solutions in timely manner.
Coordinate with other quantitative analysts within the Bank to ensure that rating models and solutions are consistent and in-line with the Bank practices
Ensure accuracy and completeness of archived information and related documentation to allow independent third party review of the validation work performed.
Perform data due diligence and data preparation required for the IFRS 9, Basel, Stress Testing, in line with the department’s standards.
Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
Job Purpose: Information Technology Audit, Assistant Manager, will support the Internal Audit team of Bank by executing risk-based IT audits to evaluate the effectiveness of IT controls, risk management, and governance processes.
Expertise Required:
• In-depth knowledge of banking applications, e.g. T24 core banking, AML systems, Swift payment systems, UAE Direct Debit System (UAEDDS), Image Cheque Clearing System (ICCS) and UAE Payment Gateway System (UAEPGS).
• Familiarity with IT Infrastructure, such as network, databases (e.g., Oracle, SQL Server), operating systems (e.g., Windows, Linux), cloud security (e.g., AWS, Azure), and data privacy regulations (e.g., GDPR, PCI-DSS).
• Solid auditing skills, including risk assessment, control evaluation, and testing using tools.
• Reporting skills for creating audit documentation and presenting to stakeholders.
• Analytical and problem-solving skills for identifying root causes and developing effective solutions.
• Strong communication and interpersonal abilities for collaborating with teams and influencing change.
• Adaptability to evolving regulations, technologies, and banking trends.
Handle customer retention cases in efficient & quality manner in line with the departmental framework.
- Meet assigned target efficiently as per the approved KPI's.
- Contact customers over the phone to understand customer's perspective/needs and recommend appropriate retention solution.
- Ensure meeting call quality standards according to the department's framework, while contacting any customer for retention purposes.
- Ensure compliance with the department's policies, procedures and SLA.
- Ensure providing the necessary services and product awareness to the customers within the approved TAT with no complaints.
- Provide necessary MIS/Reports as and when required.
- Liaise with internal stakeholders to enhance customer retention rates.
- Evaluate / Handle / Address / approve various types of after sale cases to apply the waiver authority limits mentioned and approved in retention strategy as applicable.
- Handle Retention activity, after sales service request and rescheduling assigned to action.
