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Welcome to
Dubai Islamic Bank
Digital Banking
Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals
About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
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Available Jobs
Assistant Manager - Information Technology Audit
Dubai
Job Purpose: Information Technology Audit, Assistant Manager, will support the Internal Audit team of Bank by executing risk-based IT audits to evaluate the effectiveness of IT controls, risk management, and governance processes. Expertise Required: • In-depth knowledge of banking applications, e.g. T24 core banking, AML systems, Swift payment systems, UAE Direct Debit System (UAEDDS), Image Cheque Clearing System (ICCS) and UAE Payment Gateway System (UAEPGS). • Familiarity with IT Infrastructure, such as network, databases (e.g., Oracle, SQL Server), operating systems (e.g., Windows, Linux), cloud security (e.g., AWS, Azure), and data privacy regulations (e.g., GDPR, PCI-DSS). • Solid auditing skills, including risk assessment, control evaluation, and testing using tools. • Reporting skills for creating audit documentation and presenting to stakeholders. • Analytical and problem-solving skills for identifying root causes and developing effective solutions. • Strong communication and interpersonal abilities for collaborating with teams and influencing change. • Adaptability to evolving regulations, technologies, and banking trends.
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07-Nov-2025
Officer - Solutions Hub
Dubai
Handle customer retention cases in efficient & quality manner in line with the departmental framework. - Meet assigned target efficiently as per the approved KPI's. - Contact customers over the phone to understand customer's perspective/needs and recommend appropriate retention solution. - Ensure meeting call quality standards according to the department's framework, while contacting any customer for retention purposes. - Ensure compliance with the department's policies, procedures and SLA. - Ensure providing the necessary services and product awareness to the customers within the approved TAT with no complaints. - Provide necessary MIS/Reports as and when required. - Liaise with internal stakeholders to enhance customer retention rates. - Evaluate / Handle / Address / approve various types of after sale cases to apply the waiver authority limits mentioned and approved in retention strategy as applicable. - Handle Retention activity, after sales service request and rescheduling assigned to action.
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05-Nov-2025
Sales Advisor - Personal Finance Sales (Abu Dhabi/Al Ain)
UAE
Full time
To source business for Personal Finance from the potential customers from the preferred segment for the bank in order to achieve business targets. Key Result Areas: - To sell Personal Finance to the specified target segment and achieve or exceed monthly Target. - To ensures that all the necessary bank charges /terms and conditions are clearly communicated to all customers. - Identify potential customers through databases; follow up leads and telephone/personnel contacts and cold calls. - To contact potential customers and convince them about the benefits of the banks specified product. - To source applications from the segments as per targets set for the period, complete with all necessary documents. - To adhere to the administrative requirements of Check list, Daily sales reports on daily basis. - To maintain effective business relationship with clients to enhance the customers service image of the bank. - To ensure all the documents provided by the customers are duly checked and forwarded for further action/process. - To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles. - To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making. - To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products. - To ensure high level of portfolio credit quality is maintained across the sales activities by conducting Central Bank Black List Check for account opening requests in order to avoid risk factors and ensuring necessary compliance approvals are taken for High Risk accounts if and when required. - To conduct all mandatory activities related to account opening as per agreed SOPs and SLAs. - To Coordinate with AMU in order to ensure all account opening documents are submitted on time
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03-Nov-2025
AVP - HNWI Sales
Dubai
Full time
· Prepare a sale plan/ strategy on the assigned channel i.e HNWI, Companies and Self Employed Segment to ensure that targeted budget is met, and to ensure that the plan corresponds to the overall sales strategy. · Manage team of RMs to source home finance business by targeting HNWI segment clients and corporate companies on retail level. · Conduct and coordinate onsite trainings for HNWI staff on Corporate Credit proposals and Moody’s ratings. · Prepare a summary of all existing clients on a daily basis for future correspondence and sending information on promotions to obtain more referrals. · Ensure documentation, credit analysis and proper checks on customer files are based on DIB’s credit guidelines before submission to credit to ensure maximum approval and to make sure that the quality of files submitted are without discrepancies. · Manage the portfolio of clients along with timely reviews to mitigate risk. · Attend internal and external training programs to enhance marketing and product knowledge. · Conduct market research on competitors, trends and developments to provide feedback and suggestion to line manager. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Coach, train and develop team skills by identifying training needs and assign appropriate learning platform to the team. · Review team performance and deliverables in line with the approved KPI’s to ensure meeting desired objectives. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
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24-Oct-2025
Manager - Service Center
Dubai
Full time
· To manage all Service Centre functions with a view of meeting/exceeding service levels and customer expectations. Ensure that all transactions are processed as per Compliance Rules and Regulations. · To conduct Service Quality checks and recommend improvement for External and Internal customers. · To formulate Service Level Agreements between various internal departments to ensure smooth processing of the work. · Effective monitoring of reports and escalation matrix wherever required. · Recommend improvements to departmental policy, implementation of procedures and controls covering all areas of the Service Center so that all relevant procedures/legislatives are fulfilled at all times · Automation of manual activities as much as possible for all transactions. · Conduct regular meeting with team to keep intact one team concept. · Service Levels of 90% or more to be achieved at all times. · Responsible for custodianship of securities pertaining to the Account Opening Area. · Carry out comprehensive root cause analysis and highlight to management for procedural changes and routines. Prepare and review strategic plans and process improvements for the customer service team. · Monitor the request flow from alternative channels and suggest improvements and changes accordingly. · Recommend steps to control and mitigate any negative feedback for the company. · Ensure adequate steps are taken to improve customer loyalty and thereby customer retention. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Coach, train and develop team skills by identifying training needs and assign appropriate learning platform to the team. · Review team performance and deliverables in line with the approved KPI’s to ensure meeting desired objectives. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. · Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
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24-Oct-2025
Officer - Business Value Generation
Dubai
Full time
· Build the sales pipeline by calling & qualifying high quality sales ready leads from lists, referrals received etc. · Develop efficiency in lead generation by pre-qualifying prospects of target segments from within the banks database as well as external data sources · Achieve targets related to daily lead generation and conversions. · Reduce leakage of leads to other banks · Maintain MIS reports to track leads generated, monitor lead response times, customer contact rate & conversions · Revive business opportunities by regular customer engagement targeting/prospecting customers & communicating with them on a regular basis. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. · Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
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24-Oct-2025
Officer - MIS & Service Coordination
Dubai
Full time
•Prepares sales forecasts and collect and analyzes data to evaluate current sales goals •Create standardized and customized reports that analyze everything from qualitative to quantitative data to Customer Service for current portfolio •Analyzing sales results typically involved examining sales data, such as sales closed per month, to understand and improve to overall performance as well as ORMS, eGRC and all other sales related data •Dashboards for all Home Finance for further enhancement of the processes & SLA's •Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. •Adherence to Audit, Compliance & Regulatory requirements and provide support with extraction of relevant data •Support Home Finance product department business system testing & coordination with IT verticals. •Build the sales pipeline by calling & qualifying high-quality sales ready leads from lists, referrals received etc. •Develop efficiency in lead generation by pre-qualifying prospects of target segments from within the banks database as well as external data sources •Achieve targets related to daily lead generation and conversions
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24-Oct-2025
Relationship Officer - Aggregator Sales
Dubai
Full time
· SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy · CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals · DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies · SALES MANAGEMENT & MIS GENERATION : Input all leads on CRM & update the same regularly to track follow-ups and for review Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions Prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals · MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients. · COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. · Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
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24-Oct-2025
Manager - Corporate Operations
Dubai
Key Responsibilities: · To ensure that all Deals / Transactions are within the approved limits. · To ensure accuracy and completeness of support documents as per SOP. · To Check, Verify and Sign all vouchers requisitions etc to execute the transactions. · To ensure accurate processing of Transactions as per agreed SLA and place controls for tracking processing errors as well as rectifications done within the specified parameters. · To ensure correct MIS is being prepared and provided to Management on an agreed frequency and statuary reporting adhered to as required. · To monitor proper and complete filing and updating of all records at all times enabling easy retrievals from the Archives. · To maintain accuracy and completeness of Month End Reconciliation and Balancing of all the related Suspense / GL / Nostro / Vostro Accounts etc., with records duly signed and properly maintained. · To ensure AML / KYC / FRM / ORP checks are performed wherever necessary. · To explore areas that could be automated to improve efficiency and improve response time. · To provide feedback on performance of direct reports to Unit Head and discuss performance improvement. · To ensure business confidentiality of products and processes. · To ensure investigation and resolution of complain and improve/place controls to avoid any recurrence. · All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
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15-Oct-2025
Assistant Manager - Shared Services Audit
Dubai
Job Purpose Plan and execute audit assignments in accordance with the standards laid out by the bank's audit methodologyand under direction and supervision of the line manager. Key Responsibilities · Assist line manager and HOD in preparing a comprehensive, long-range Audit Plan covering all the Audit activities, prioritizing the audit assignments based on a risk assessment, and scheduling of follow-up activities, in an effective and efficient manner. · Performs survey of functions and activities in assigned areas to determine nature of operations and adequacy of system of control to achieve the objectives of audit assignment. · Prepares the audit plan to conduct the audit and prepares the Audit work program, in line with department standards. · Assist the Auditors in performing of individual audit tasks, to conduct the audit efficiently and to address the major risks of the auditable activity. · Performs the audit of individual activity assigned to him to achieve the planned audit objectives in a professional manner. · Make presentations to the management during and at the conclusion of the audit, in order to discuss observations and recommend corrective action to improve operations. · Prepare/Reviews and edits the Draft / Final Audit Report, action plan and executive summary, in line with department standards. · Follow up with auditee to get an update on the audit action plan and appraise the adequacy of corrective actions taken as per the audit recommendation. · Assists in the implementation of the department Quality Assurance Program to ensure that the department is functioning at a high level of efficiency and effectiveness. · Provides input for the revision of audit programs/review approach to achieve specific objectives in more effective/efficient manner. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
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