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Welcome to
Dubai Islamic Bank
Digital Banking
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About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
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Available Jobs
Senior Officer - Transformation Management Office
Dubai
Full time
Exciting Opportunity: Join Our Banking Transformation Team! We are looking for dynamic professionals to drive the future of banking! If you’re passionate about innovation and transforming financial services, this is the role for you. Job Purpose: - Support transformation team in smooth functioning and deliver of transformative changes/initiatives, in order to achieve the department goals and objectives. Key Responsibilities: - Serve as a liaison between Transformation Management Office and executive level internal / external stakeholders to ensure smooth communication and operational execution of the events /activities and special assignments. - Support in cascading Transformation Management Office communications to internal or external stakeholders efficiently and effectively. - Follow up on incoming issues and concerns addressed, including those of sensitive or confidential nature, to ensure proper action is taken within the agreed turnaround time. - Prepare, maintain, monitor and record necessary documents / folder access / reports and master lists to ensure proper controls are in place to mitigate risk and easy retrieval of information when required. - Maintain schedule diary, in order to coordinate and schedule all meetings, events, and conferences/forums for line manager on timely and accurately basis. - Ensure all correspondences (inward and outward) and follow up with all stakeholders (Internal/External) on any pending actionable items in reference to the Transformation Management Office. - Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. - Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
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15-Oct-2024
Manager - Cards Spends & Activation
Dubai
Full time
To execute focused programs and campaigns to drive growth of retail spends and spend-activations of DIB Cards, thereby playing a key role in achieving the Cards Portfolio targets (on Spends, ENR Balances & Revenues). Key Responsibilities: - Manage to run campaigns/programs for scaling up retail spends on cards as well as increase the proportion of cards that are spend-active. - Support Line Manager to achieve targets for Cards Spends & Revenues, through campaigns focused on growing sticky spends as well as international spends. Similarly, support to achieve targets for increasing proportion of Spend-Active Cardholders through relevant communications program (reiteration of CVP) & data-driven targeted campaigns (for rewarding customers) - Work with analytics team as well as Marketing Dept to run structured programs (continuous engagement with cardholders) to ensure spend-activation across portfolio. - Monitor the spend-activity levels of new acquisitions and work closely with acquisition channel leaders to ensure early spend-activation targets - Support Line Manager to execute programs to achieve higher engagement & response-rates from a greater number of existing cardholders (for spend-activations and overall spends growth) - Improve and enhance our program delivery capabilities, working to increase program ROI and reduce costs. - Create & review business cases (ROI based on revenue and cost metrics), & conduct post-program analysis to help fine-tune the programs continuously
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09-Oct-2024
Senior Manager Transformation - PMO
Dubai
Full time
Job Purpose: To coordinate specific projects under the portfolio of strategic projects assigned to the Transformation – Project Management Office by working both internally within different areas of the organization and externally when consultants or third parties are involved. Key Responsibilities: - Ability to manage small size programs end to end. - Transformation PMO enablement: - Coordinate activities within the Transformation – PMO for it function effectively within the organization. Such work will include organizing meetings, keeping minutes, records etc. - Maintain adequate relationships within the organization to enable Transformation-PMO access to stakeholder time. - Project Coordination and oversight - To monitor project plans and deadlines for allocated projects and/or parts of projects. - Effective with hybrid work model including WFH. - Adequate Project Stakeholder Coordination to enable and effectively perform delegated project duties - Communication - Communicate clearly Team mates and with project stakeholders - Change Management - Work with Transformation–PMO on change management activities including training and where necessary organize access to facilities, time and stakeholders.
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01-Oct-2024
Assistant Manager Sharia Compliance
Dubai
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA. To assist in ensuring compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking. To assist in monitoring the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects. To assist in conducting the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA. To assist in ensuring that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible. Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design. To assist in preparing Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group. To assist in submitting a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis. To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group. To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities. To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment. All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
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24-Sep-2024
Manager Sharia Compliance
Dubai
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA. To ensure compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking. Monitor the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects. To conduct the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA. To ensure that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible. Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design. To prepare Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group. To Submit a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis. To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group. To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities. To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment. All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
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24-Sep-2024
Senior Relationship Manager - Business Liability
Dubai
Full time
To provide a timely, efficient and personalized service to a select group of high value Business customers withthe aim of increasing the size of the portfolio, by onboarding of NTB customers, and generating CASA/ deposits,fee income through the sale of Forex /cash management products. Key Responsibilities: Deliver the budgeted volumes for deposits, CASA, forex and cash management Products by increasing the BLU portfolio by increasing deposits of existing customers and targeting of new corporate entities not banking with us. Cross-sell other Dubai Islamic Bank Products and Services to BLU customers;Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;Work closely with the BL Head to provide customers with the best solution for their various business banking needs. To ensure retention of existing customers by providing efficient and satisfactory services.To maintain regular contacts with BL customers either through telephone calls, company visits and providing detailed call reports.Ensure smooth processing with other departments like legal, compliance, GBO in order to provide timely results for clientsGuide and provide continuous support to ARM(s) to achieve business target and assist them in building relationships with their customers.
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11-Sep-2024
Senior Officer - Foreign Exchange Product
Dubai
Full time
Key Responsibilities: · Supervise foreign exchange cash exchange business proposition and business profitability, in line with department's policies and procedures. · Monitor business activity across distribution network and assist branch staff to ensure revenue target is achieved. · Support in developing and executing new business ideas/propositions, cross sell plans, process enhancements and system enhancements for the business, in order to optimize business growth. · Conduct periodic branch visits to provide required business support and product training to branch staff. · Ensure delivery of competitively priced products and services by constantly reviewing and optimizing product pricing (through market research) in consultation with exchange houses (and treasury, if applicable). · Review and enhance customer experience through digital methods by introducing online order placement capability for buying / selling foreign currency notes. · Identify and implement cost reduction opportunities to enhance business profitability · Own end-to-end product life-cycle (research, pilot, develop & manage) and engage with stakeholders to deliver on planned activities and timelines. · Liaise with internal and external stakeholders efficiently and effectively, in order to maximize and optimize the business opportunities. · Support in developing value driven incentive scheme for foreign currency cash sales for distribution team to optimize channel productivity. · Monitor competitor activity (by conducting periodic market scanning) and implement effective actions to counter competition to ensure achievement of business strategic goals. · Monitor foreign currency positions (daily and overnight holdings) in order to avoid any risk loss. · Prepare exchange rate reports and other MIS reports on periodic basis in order to ensure better control over Foreign Exchange business Operations. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
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11-Sep-2024
Senior Officer - Reporting & Regulatory
Dubai
Full time
Monitor business performance, ensuring exceptional quality standards, recommending strategies to continually improve business outcomes with superior customer experience and contributing to the enhancement of operational excellence, regulatory compliance, optimize customer interactions, and align our processes with industry best practices. Key Responsibilities: - Responsible for quality control and new initiatives including call monitoring, to ensure quality standards are maintained within the Solutions Hub and execute quality control measures to optimize customer interactions and business processes by identifying and addressing process gaps - Assist the management in various projects, provide data insights and manage strategic initiatives to drive positive outcomes. - Responsible for capacity planning for the department ensuring, optimal allocation of resources at all times for maximum efficiency and productivity for catering to the service requests - Analyze team Key Performance Indicators (KPIs) and execute strategies to achieve targets, emphasizing continuous improvement. - Assess the efficiency of performance and daily activities of the retention team, identify areas for improvement, and contribute to the development of strategic initiatives to enhance retention - Responsible for managing projects that align with quality and performance objectives, ensuring successful and timely completion across all systems. - Coordinate with cross-functional teams to implement process enhancements and drive business performance. - Ensure readiness of audit requirements at all times, ensuring compliance with bank regulations. - Evaluate the team’s adherence to established processes and regulatory guidelines, taking corrective action against violations. - Analyze and resolve customer complaints and issues promptly, with an objective to prevent future occurrences of the same nature - Carry out Quarterly visits to branches to meet the teams, assess daily activities, and ensure their alignment to the department’s overall objectives. - Ensure complete adherence of CPR regulations within Solutions Hub and strictly monitor all key regulatory guidelines to maintain a fully compliant environment and have a robust monitoring mechanism in place for TAT monitoring for all after sales services and ensure zero TAT breach. - Ensure all activities related to regulations and controls are executed and reported in timely manner
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11-Sep-2024
Officer - Customer Screening (UAE National only)
Dubai
Leading the team of analysts by motivating and providing task related guidance on daily basis; Monitoring the daily productivity of the team in general and each staff in particular; Ensuring that the standard operating process is duly followed by each staff processing name screening alerts; Ensuring all name screening streams are generating alerts in accordance with the data matching logic supplied; Maintaining daily productivity MI; Responsible for creating periodic reports for onward submission to Compliance management; Identifying and resolving issues by engaging technology teams and vendors on timely basis; Ensuring timely conclusion of all cases as prescribed in the standard operating procedure; Maintaining case related MI and timely execution of customer exits as a result of case investigation; Participating in providing training to the Business across the organization on customer name screening requirements; Participating in periodic system reviews, implementation of new system or redefining the controls in the existing ones; Participating in Policy and Procedures review from DD perspective; Conducting ‘Health Check Exercise’ on quarterly basis to ensure DDU operations in line with approved internal policies, processes and guidelines; Serving as a back-up to other staff assigned with equivalent roles.
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10-Sep-2024
Senior Officer - Telesales
Dubai
Full time
To source business from the potential customer through Tele calling from the preferred segment for the bank in order to achieve business targets. Key Responsibilities: - To sells retail products through Tele callings to the specified target segment and achieve or exceed monthly target. - To ensures that all the necessary bank charges /terms and conditions are clearly communicated to all customers. - Identify potential customers through databases and convince them about the benefits of the banks specified product; follow up leads and telephone/personnel contacts and cold calls. - To source applications from the segments as per targets set for the period, complete with all necessary documents. - To adhere to the administrative requirements of Check list, Daily sales reports on daily basis. - To maintain effective business relationship with clients to enhance the customers service image of the bank. - To ensure all the documents provided by the customers are duly checked and forwarded for further action/process as well as Account Opening for Telesales Customers. - To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles. - To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making. - To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products. - To ensure high level of portfolio credit quality is maintained across the sales activities - To Enlist new company and work to add it to Target Market List in DIB.
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