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Welcome to
Dubai Islamic Bank
Digital Banking
Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals
About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
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Available Jobs
Senior Officer - Developer Sales
Dubai
Full time
· Achieve the monthly and annual Home Finance sales targets as per assigned KPIs. · Develop relationship with Real Estate Brokers / Developers in order to capture the market share. · Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals. · Conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies · Update leads on the system and maintain the same regularly to track, follow-up and review the cases to convert the leads into sales. · Prepare daily sales reports and necessary MIS reports on all possible leads for the month including tracking cases leading to any future deals. · Prepare a summary of all existing clients on a daily basis for future correspondence and sending information on promotions to obtain more referrals. · To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
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22-Jan-2026
Senior Officer - Branch Sales
Dubai
Full time
· SALES SUPPORT: To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target, to Support the Sales Channels in line with the Sales Strategy · Documentation & CREDIT ANALYSIS: To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies · Sales Management & MIS Generation: Input all leads on CRM & update the same regularly to track follow-ups and for review, Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions & to prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals · MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients. · COMPLIANCE: To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core values
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22-Jan-2026
Senior Relationship Officer - Home Finance HNWI Sales
Dubai
Full time
· SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy · CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals · DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies · SALES MANAGEMENT & MIS GENERATION :Input all leads on CRM & update the same regularly to track follow-ups and for review, preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions & to prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals · MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients. · COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. · Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
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22-Jan-2026
Officer - Aggregator Sales
Dubai
Full time
· SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy · CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals · DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies · SALES MANAGEMENT & MIS GENERATION : Input all leads on CRM & update the same regularly to track follow-ups and for review Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions Prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals · MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients. · COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value. · Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. · Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. · Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
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22-Jan-2026
Officer – Digital Support, Auto Finance Product
Dubai
Full time
Follow up on Auto Finance applications received via WhatsApp for approval and disbursal.• Promote sales growth and customer acquisition through the WhatsApp platform as a new channel.• Provide prompt support and resolution for customer inquiries related to WhatsApp-based applications.• Track and follow up on application approvals with RCD. • Process activities that require manual intervention, including DDA setup, vehicle mortgage, and dealer payments...etc), manually process.• Communicate with customers to obtain any missing documents or information required for application processing.• Follow up with customers whose applications require clarification by RCD or RAO, or any other supporting channel.• Re-engage customers who dropped off during the initial WhatsApp journey and assist them in resuming their Auto Finance application.• Coordinate with both franchised and non-franchised dealers for LPO acceptance, disbursal documentation, and payments •Liaise with Dealers and RAO to resolve payment delays and ensure timely disbursals.• Maintain and share daily MIS reports with the product team for performance tracking.• Maintain organized records of all documentation in line with the bank’s SOPs to support audits and compliance reviews.• Participate in training and development programs to bridge skill gaps and stay informed about product offerings.• Perform any additional tasks or responsibilities assigned by the line manager as required.
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22-Jan-2026
Senior Officer – Digital Acquisition & Engagement
Dubai
- Identify gaps between business needs and acquisition volumes, provide input based on performance to drive sales - Diligently follow reporting and insights methodologies employed for business target achievement - Monitor, track and analyze performance based on key reporting tools such as analytics, Google ads etc. and advise necessary adjustments to maximize traffic and conversions - Sound understanding across organic search (SEO), Affiliates & Aggregators, PPC, Programmatic Display, Social and Content marketing - Stay up to date with latest acquisition and digital trends - Ensure timely support on acquisition and fulfillment related feedback and provide ad-hoc reporting and analysis as required. - Incorporate and comply with the bank's core values especially the Customer First in the day to-day activities.
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13-Jan-2026
Branch Manager
Dubai
Full time
Business Growth · Cascade the sales targets assigned by the Zone Manager to branch staffs. · Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives. · Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business · Manage the product portfolio of each line of products and control the cost and profitability of the branch. Customer Service · Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time. · Promote high level of customer service culture among the branch staffs for potential acquisitions. Service Quality & Business Operations Control · Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance to the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management. · To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers. · Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction · To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required. Internal Process · To lead any branch projects jointly with the Zone Manager (Service Quality Programs, Process changes, sales… etc) and support the launch of new products and services as per the consumer banking business plan. · To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports…etc. · Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates. Training & Development · Analyze the training and development needs of staff and nominate them for an appropriate training courses in order to close the skill gaps and ensure that all staff are well trained and fully aware of DIB products and services, policies and procedures. · Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions in order to have a high level of staff engagement and Job satisfaction. · To ensure proper staff management in terms of annual leave, performance appraisal, two days off as well as to ensure a proper resources allocation in order to meet the branch business requirements.
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12-Jan-2026
AVP - Market & Wealth Management Risk
Dubai
Job Purpose This role is primarily responsible for identification, measurement, management, monitoring and reporting of Market risk, Counterparty Credit Risk and Investment Risks and to broadly align with Risk Management Framework of Dubai Islamic Bank. The role will also be responsible for Risk Management oversight related to Wealth Management. A key part of the role will be to conduct Macro-economic and External Market Analysis and provide an update on key emerging risks. The incumbent will also be responsible for Implementation of different tools and systems to be used for measurement of Market Risk & Counterparty Credit risk for derivative products. Incumbent to act as a back-up resource for Liquidity, PRRBB and other risk monitoring activities. Key Responsibilities Identify, Measure, Manage and Monitor o Traded Market Risk. o Counterparty credit Risk. o Investment Risk. o Risk Management oversight related to Wealth Management Function. Act as a key Group Risk Subject Matter Expert in Market Risk, Counterparty Credit Risk and Investment Risks and support Head of Market and Liquidity Risk in risk management and risk oversight role related to these risks. Establish and enhance risk management frameworks – policies and procedures related to Market Risk, Counterparty Credit Risk and Investment Risks. Update all related SOPs. Support the back-testing and stress-testing processes and perform other analyses where required. Maintain key portfolio and risk records for Sukuks/Fixed Income Portfolio and Derivatives. Liaise with internal Business Units in particular Treasury, Business Functions, Finance and Operations to provide 2nd line support role and risk management views related to the above-mentioned risks. Assist in preparation of relevant risk sections in RMC, ALCO, BRCGC packs and other interna and external risk reports. Provide oversight over relevant risk management activities in the Group’s Subsidiaries, Associates and other international entities. Daily generation and distribution of risk reports related to the above-mentioned risk types to the management as appropriate a manage treasury middle office (“TMO”) activities. Liaise with internal / external auditors and regulators where appropriate. Contribute to relevant sections of the ICAAP process and collaborate with ICAAP Team for preparation of both regulatory and internal risk metrics including FRTB risk metrics. Support the Head of Market & Liquidity Risk to ensure compliance with Group Compliance Policies, Accounting and Operating Procedures and Codes. Support the Head of Market & Liquidity Risk to review and analyze key exposures, limits and their utilization in view of prevailing market conditions. Conduct extensive Macro-economic and Market analysis and present and report key risks and key metrics for Senior Management’s review. Monitor Group’s Strategic and Structural FX NOP position. Monitor, analyze and report key changes with the help of Finance team and report to Senior Management. Act as a back up resource for AVP - PRRBB, Liquidity and FTP Risk in case of need and/or during leaves and trainings. Ensure implementing Risk Management framework and policies within the Bank with particular focus on Market Risk and CCR.Ensure compliance with SCA requirements on risk management activities as assigned by line manager including successful completion of trainings.Update and Maintain Model management documents, standards, operating policies and SOPs for all Market and CCR models. Ensure compliance with MMSG and MRMV Team’s communicated deadlines. Review of Product Programs (PPG) from the perspective of Market Risk and CCR of the Bank. Ensure compliance with Dubai Islamic Bank Group Compliance Policies and Accounting Procedures and Codes. Ensure the Risk Management Framework for Derivative products is consistently applied with regard to Derivatives business in Dubai Islamic Bank. Monitor all risk exposures related to Derivatives against approved limits, including investigating and reporting any excess for approval by the relevant authorities on a timely basis including daily MTM reporting, investigation of differences against external/third party valuations, investigation of Margin calls and reporting of limit excesses. Support the MTM process by ensuring that the MTM sources are updated and reflective of market rates/prices. Coach, train and develop team member skills by identifying training needs and assign appropriate learning platform to the team. Review team member performance and deliverables in line with the approved KPI’s to ensure meeting desired objectives. Work on IT projects related to Derivatives, Market Risk and CCR Management systems. Using the latest risk management tools for controlling the banks market, Counterparty credit and liquidity risk. All the above accountabilities include but not limited to any additional/adhoc/new tasks or responsibilities assigned by the line Manager.
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12-Jan-2026
Assistant Manager – FX
Dubai
To lead and drive foreign exchange (FX) business development across Consumer Banking by supporting Relationship Managers, Branch front line Staff, and Wealth teams with expert FX advisory, and portfolio activation strategies. The role acts as the primary link between Treasury and frontline teams, ensuring optimized FX volumes, improved customer engagement, and delivery of competitive FX propositions to meet Consumer Banking’s strategic income objectives. A. FX Sales & Revenue Growth - Develop and execute FX business growth plans across assigned customer segments (Aayan-Branch, Aayan, Wajaha and Branch Banking). - Collaborate with RMs and Branch Managers to identify FX opportunities, conduct joint client meetings, and provide tailored FX solutions. - Monitor exchange rate movements, market trends, and competitor offerings to proactively recommend pricing strategies that enhance customer conversion and maximize FX income. - Track FX revenue targets for assigned segments; track, analyze, and report performance weekly and monthly. B. Client Advisory & Portfolio Activation - Deliver end-to-end advisory on FX solutions including cross-border transfers, FCY remittances etc. - Conduct structured FX portfolio reviews with RMs to identify dormant, high-potential, or at-risk customer segments. - Provide timely market insights, rate alerts, and corridor-based recommendations to internal stakeholders for customer engagement. C. Cross-Functional Coordination with Treasury - Liaise daily with Treasury to secure competitive rates and pricing approval for high-value transactions. - Provide Treasury with structured feedback on corridor performance, pricing sensitivities, and market gaps. - Act as the operational bridge to ensure quick rate execution for customers through branches or digital channels. D. FX Training, Enablement & Frontline Support - Train RMs, Branch Managers, and frontline staff on FX product features, pricing, market dynamics, and customer handling. - Produce FX sales playbooks, talking points, market updates, and performance dashboards for internal teams. - Support execution of tactical campaigns, pricing schemes, and targeted acquisition initiatives. E. Governance, Compliance & Risk Management - Ensure adherence to Shariah, regulatory, and internal compliance requirements for all FX sales activities. - Maintain proper documentation, MIS reporting, and risk controls for FX transaction execution. - Support complaint resolution related to FX services where expertise is required. F. Business Development & Strategic Initiatives - Support implementation of the 3-year FX strategy and provide insights to refine propositions. - Assist in expanding new corridors, onboarding new correspondent institutions, and improving digital FX journeys. - Identify enhancements in systems, operational processes, or support models to improve rate delivery and customer turnaround time.
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12-Jan-2026
Assistant - Sales & Service Representative
Fujairah
Full time
Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by achieving the assigned sales and service objectives/standards within the established time frame Business Growth · Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals. · Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations. Customer Service · Provide customers with competent, timely and error free services in the area of account opening and account management(Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfaction · Consistently meet and exceed service standards set for the customer services. · Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information. Service Quality & Business Operations Control · Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk. · Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers. Internal Process · To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities. · To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc). · Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates. · Responsible of custodianship of securities as assigned by the Branch Manger Training & Development · Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products. · Maintain effective relationship with supervisors and peers to ensure teamwork. All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
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