To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing customer service level and providing accurate and updated information to customers regarding the Asset products and deposits, and, to process all customer instructions within established time frame.
Key Result Areas:
- Provide “One Stop” Banking Service to the customers of Aayan Banking ensuring timely and efficient execution of customers’ requests;
- Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;
- To ensure that there is no loss of customers from Aayan Banking due to unsatisfactory service on our part;
- Ensure that all financial and non-financial transactions, within your authority level, are executed in a timely and error free manner.
- Be familiar with the Service Standards and TATs for various transactions, and endeavor to consistently meet and exceed them.
- Maintain a proper system of filing and ensure that all documents are properly filed and easily accessible.
- Adhere to Bank processes and policies and report deviations to immediate supervisor/Manager.
- Printing of reports on a daily basis and obtaining Unit Head signatures on the same and filing for record purposes.
- Record all customer instructions forwarded to Business Support Units and ensure same is executed in a timely and accurate manner.
Provide Business Banking Customers with competent, timely, and error-free account management services, consistently exceed customer service standards, guide customers to the right products while cross-selling andgenerating leads.
Key Responsibilities:
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost forbranch operations.Provide customers with competent, timely and error free services in the area of account opening and accountmanagement (Assets & Liability products, after sale, etc.) to ensure high levels of service and customersatisfactionConsistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other DubaiIslamic Bank products & services to existing customers. Generate product leads from walk-in/ potentialcustomers through interaction and dissemination of product and service informationAdherence to all established Bank's policies, operating manuals, service quality standards and code ofconduct for smooth workflow, high service quality and low level of operational risk.Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurateservice delivery to customers.To ensure that all transactions are processed as per the compliance rules and regulations and maintaineffective due diligence on the customers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).Follow up on various cases with all the concerned stakeholders such as customers, internal Bank'sdepartments in order to ensure 100% closing mandates.Attend various training and learning programs to close the skill gaps and to ensure proper awareness aboutDIB products.Maintain effective relationship with supervisors and peers to ensure teamwork
Exciting Opportunity: Join Our Banking Transformation Team!
We are looking for dynamic professionals to drive the future of banking! If you’re passionate about innovation and transforming financial services, this is the role for you.
Job Purpose:
- Support transformation team in smooth functioning and deliver of transformative changes/initiatives, in order to achieve the department goals and objectives.
Key Responsibilities:
- Serve as a liaison between Transformation Management Office and executive level internal / external stakeholders to ensure smooth communication and operational execution of the events /activities and special assignments.
- Support in cascading Transformation Management Office communications to internal or external stakeholders efficiently and effectively.
- Follow up on incoming issues and concerns addressed, including those of sensitive or confidential nature, to ensure proper action is taken within the agreed turnaround time.
- Prepare, maintain, monitor and record necessary documents / folder access / reports and master lists to ensure proper controls are in place to mitigate risk and easy retrieval of information when required.
- Maintain schedule diary, in order to coordinate and schedule all meetings, events, and conferences/forums for line manager on timely and accurately basis.
- Ensure all correspondences (inward and outward) and follow up with all stakeholders (Internal/External) on any pending actionable items in reference to the Transformation Management Office.
- Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
- Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA.
To assist in ensuring compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking.
To assist in monitoring the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects.
To assist in conducting the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA.
To assist in ensuring that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible.
Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design.
To assist in preparing Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group.
To assist in submitting a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis.
To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group.
To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities.
To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment.
All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
Job is a Regulatory Position to Supervise the Continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by ISSC and CBUAE-HSA.
To ensure compliance with Sharia Governance Framework, UAE law No 14 of 2018, ISSC resolutions, AAOIFI Sharia Standards (to the extent enforced), other Sharia standard (enforce by the CBUAE – HSA) and other relevant regulatory guidelines for Islamic banking.
Monitor the Regulatory requirements to ensure reviewing of all existing documents, contracts, products, manuals, marketing material, policies & procedures, processes, and all other documents from Sharia aspects.
To conduct the continuous monitoring of DIB’s businesses and activities’ compliance with resolutions, fatwas, regulations and standards issued by the CBUAE-HSA.
To ensure that the Sharia compliance review on overall DIB activities and Sharia non-compliance observations are timely communicated to DIB Senior Management, ISSC, Board Committee and ensure that the most significant issues are regularized by respective action responsible.
Recommend the remedial actions and appropriate changes on the existing Controls mitigates Sharia non-compliance risks on overall DIB Group Businesses and Activities in order to improve the effectiveness on the existing control design.
To prepare Sharia compliance report related all technical Sharia Compliance Status and matters across DIB Group.
To Submit a regulatory Sharia Compliance Reports to the ISSC Committee, Board Committees, GCEO, DIB Senior Management (where required) on regular basis.
To work for promoting and cultivating Sharia compliance culture in the Bank. Improve the Sharia Compliance staff awareness across DIB Group.
To ensure that DIB maintain an acceptable levels of Sharia Compliance awareness through regular i.e. (enroll the staff to a Sharia Training, Survey, assessments …) and assess the staff awareness in relation to knowledge and skill required to fulfill their job adequately. Determine the type of knowledge needed for performing role depending on the nature of their responsibilities.
To Ensure that the Bank has and integration Sharia Governance Framework i.e. (Sharia non-compliance risk, Sharia compliance function’s, Effective Controls ….) within the overall Bank (Businesses, activities, Policies, Processes, Documents …) Framework. With a regular efficient Internal Control assessment.
All the above responsibilities are in addition to any additional/new tasks or responsibilities assigned by the Head of Sharia compliance and Head of Internal Sharia control department .
We are seeking enthusiastic UAE National freshers to join DIB!
This entry-level role offers hands-on experience across various departments for someone who wants to develop their career in the banking industry.
