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Dubai Islamic Bank
Digital Banking
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About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
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Available Jobs
Manager - Unsecured Assets Policy & Portfolio Management
Dubai
Key Responsibilities: Setting up portfolio performance triggers, analyze regular MIS to help in tracking unsecured products’ portfolio performance, proactive identification of risk issues and suggest the relevant policy revisions. Identify digitalization opportunities and enhance credit decisioning automation to achieve the bank-wide aspiration of digitalization. Provide technical feedback on Business Requirement Document (BRD), schedule and coordinate for the UAT and system changes implementation Revise, update & timely renew Product Development Document (PDD) and Operating Credit Policies (OCP). Raise memo for policy revisions, prepare and conduct presentations Provide support and serve as liaison with internal audit and external regulator regarding lending and credit risk management requirements and ascertain requisite controls are in place resulting in satisfactory Audit reports (both external and internal). Arrange training sessions to internal customers to ensure adherence to documented policies. Provide feedback and clarifications as and when required in terms of ambiguity in policy or its interpretation Assess TML enlistment proposals of new, existing group companies & government/semi government entities. Prepare analytical assessment using internal & external data, field visit reports, media, market feedback with peer contacts, or through web research Participate in meetings with the Head of Unsecured Policy with working groups to implement and review the bank strategy from time to time to ensure vision and objective of the organization are met. Work in collaboration with cross-functional teams like Business, Sales, Branches, Product, IT, Operations, Collections, Compliance, Fraud, Service Quality etc., to deliver with excellence. Setting up portfolio performance triggers, analyze regular MIS to help in tracking unsecured products’ portfolio performance, proactive identification of risk issues and suggest the relevant policy revisions. Identify digitalization opportunities and enhance credit decisioning automation to achieve the bank-wide aspiration of digitalization. Provide technical feedback on Business Requirement Document (BRD), schedule and coordinate for the UAT and system changes implementation Revise, update & timely renew Product Development Document (PDD) and Operating Credit Policies (OCP). Raise memo for policy revisions, prepare and conduct presentations Provide support and serve as liaison with internal audit and external regulator regarding lending and credit risk management requirements and ascertain requisite controls are in place resulting in satisfactory Audit reports (both external and internal). Arrange training sessions to internal customers to ensure adherence to documented policies. Provide feedback and clarifications as and when required in terms of ambiguity in policy or its interpretation Assess TML enlistment proposals of new, existing group companies & government/semi government entities. Prepare analytical assessment using internal & external data, field visit reports, media, market feedback with peer contacts, or through web research Participate in meetings with the Head of Unsecured Policy with working groups to implement and review the bank strategy from time to time to ensure vision and objective of the organization are met. Work in collaboration with cross-functional teams like Business, Sales, Branches, Product, IT, Operations, Collections, Compliance, Fraud, Service Quality etc., to deliver with excellence.
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15-Aug-2025
Senior Officer - New Origination
Dubai
- Process payments, transactions and cases in system within the agreed SLA and in line with approved authority matrix - To review New Origination cases for ensuring completeness and accuracy as per checklists and process - Update, modify case status and payment details in system / MIS as per process - To process the payments within TAT as per the agreed without accruing any delay charges - Ensure that proper approvals for deviation are provided to avoid audit issues - Prepare / review to ensure completeness of documentation related to Transfers, NOC, Mortgage Registration and Buyout etc. - Assist in Continuous enhancement of process with introduction of control measures and ultimately implementation to provide better service - Verify the completeness and accuracy of daily MC reports (on Hand / in Transit / released / cancelled) - Ensure the GLs pertaining to Manager's Cheque issuance are accurately zeroized - Review and resolve outstanding entries in GLs related to New Origination - Effectively communicate with Credit / Sales / Business Development / Service departments to ensure high levels of quality by observing agreed TAT / SLA - Initiate accurate and timely reporting in eGRC across all 4 quadrants and ensure that all eligible cases are logged and closed in eGRC as per agreed timelines - To prepare weekly / biweekly / monthly reports and the required MIS reports for management reporting. - Assist the unit in Identification of risk areas and introduction of proper controls - Assist the unit in initiatives to automate process so that manual intervention is reduced - Participate in projects, initiatives and perform effective UATs including coordination with relevant departments for project related meetings / documentations / follow up / reporting etc.
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14-Aug-2025
Assistant Manager - Operational Risk Assessment
Dubai
Job Purpose To conduct Operational risk assessment of the Bank’s departments in line with the Risk Management Framework. Review the bank’s new product programs, policies, procedures, cycles re-engineering, and any amendments thereof to ensure efficiency and effectiveness of processes and controls. Key Responsibilities Perform periodic Risk Assessment of all departments of the Bank in line with the Board approved Risk Management Framework Develop and implement the Risk Assessments quality review plan of all departments of the Bank Review drafted; new product programs, policies, procedures, proposed memos. Highlight gaps in controls & inefficiency in process flows. Represent Risk Management in the committees formed for launching new products, process cycle re-engineering, new policies and procedures development, and any subsequent amendments thereof. Share proposals and concerns as well as suggestions to mitigate the identified risks. Liaise with Stakeholders to discuss inherent risks in the process, areas of concerns, assess overall residual risks of unresolved concerns and recommend enhancements. Review final documents stated above, highlight unresolved concerns, discuss with stakeholders and assess overall residual risks of unresolved concerns. Follow up with the concerned departments for the revision of the policies & procedures in order to present changes for stakeholders’ review and document changes through the Policies and Procedures department Ensure adherence of all documentation and activities as per the Bank’s SOPs, SLAs and regulatory & audit requirements
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12-Aug-2025
Assistant Manager - Operational Risk Assessment
Dubai
Job Purpose To conduct Operational risk assessment of the Bank’s departments in line with the Risk Management Framework. Review the bank’s new product programs, policies, procedures, cycles re-engineering, and any amendments thereof to ensure efficiency and effectiveness of processes and controls. Key Responsibilities Perform periodic Risk Assessment of all departments of the Bank in line with the Board approved Risk Management Framework Develop and implement the Risk Assessments quality review plan of all departments of the Bank Review drafted; new product programs, policies, procedures, proposed memos. Highlight gaps in controls & inefficiency in process flows. Represent Risk Management in the committees formed for launching new products, process cycle re-engineering, new policies and procedures development, and any subsequent amendments thereof. Share proposals and concerns as well as suggestions to mitigate the identified risks. Liaise with Stakeholders to discuss inherent risks in the process, areas of concerns, assess overall residual risks of unresolved concerns and recommend enhancements. Review final documents stated above, highlight unresolved concerns, discuss with stakeholders and assess overall residual risks of unresolved concerns. Follow up with the concerned departments for the revision of the policies & procedures in order to present changes for stakeholders’ review and document changes through the Policies and Procedures department Ensure adherence of all documentation and activities as per the Bank’s SOPs, SLAs and regulatory & audit requirements
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12-Aug-2025
15085 Assistant - Consumer SAM
Dubai
JOB PURPOSE To ensure collection activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPL. KEY RESPONSIBILITIES Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy. Ensure that daily and monthly number of calls are met for the assigned portfolio. Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers. Ensure proper documentation of assigned portfolio related activities and updates into Collection System. Identification of Skip status and report the same to the supervisor. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses. Be alert to early warning signals and report them to direct Supervisor immediately for further action. Ensure strict compliance with DIB policies and procedures and CB UAE regulations.
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11-Aug-2025
Manager - Document Control & Quality Assurance
Dubai
Key Responsibilities: Strategic & Leadership Responsibilities: Develop and implement the document remediation and QA strategy aligned with bank-wide compliance and data governance goals. Act as the key point of contact for senior management, compliance, internal audit, and regulators regarding documentation and file quality. Lead a cross-functional team including officers and team leaders dedicated to file review, verification, and remediation activities. Operational Responsibilities: Oversee the end-to-end document remediation lifecycle, including identification of gaps, checklist validation, file correction, and exception handling. Manage quality assurance reviews to ensure completeness, consistency, and regulatory readiness of KYC, credit, and legal documents. Coordinate with Business Banking, Corporate, and Risk teams to resolve exceptions and enforce policy adherence. Process & Compliance Management: Define and enforce standardized checklists, control mechanisms, and escalation procedures. Monitor adherence to internal policies, central bank guidelines, and international compliance frameworks (e.g., FATCA, AML, KYC). Identify and drive process automation or digitization opportunities for document handling and archival.
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07-Aug-2025
Team Leader - Document Control & Quality Assurance (For Emiratization)
Dubai
Key Responsibilities: Team Supervision & Workflow Management: - Manage day-to-day operations of document review and remediation activities. - Allocate work and monitor task progress to ensure timely and accurate completion. - Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards. Quality Assurance Process: - Conduct spot checks and second-level reviews to ensure consistency and compliance. - Support the Manager in implementing quality control protocols and identifying process gaps. Stakeholder Coordination: - Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents. - Escalate high-risk or non-compliant cases to the Manager with appropriate justifications. Reporting & Documentation: - Maintain detailed records of remediation progress and QA results. - Prepare periodic team performance reports, exception logs, and remediation status summaries. - Review Daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) docs. are reviewed and confirm. - Review and confirm daily BPM report and in case of any non- submission case(s) to escalate to respective business unit for resolution
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07-Aug-2025
Officer - Document Control & Quality Assurance
Dubai
Key Responsibilities: Document Control & Quality Assurance: - Review customer files using standard checklists to ensure completeness and compliance. - Identify and highlight missing, incorrect, or outdated documents. - Segregate, label, and categorize documents according to the defined process. - Document discrepancies in the QA log and escalate repeated issues. - Follow standard operating procedures (SOPs) and maintain accuracy targets. - Coordinate with data entry/scanning teams to rectify issues. - Ensure documents meet regulatory, legal, and internal standards (e.g., KYC, AML). - Verify file consistency across different data sources (physical and digital). Coordination & Reporting: - Flag discrepancies and escalate issues to the Team Leader. - Maintain accurate records of reviewed files, exceptions, and actions taken. - Maintain a daily / weekly / Monthly report of daily activities to respective TL / Manager.
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07-Aug-2025
AVP - Unit Head, Corporate & Contracting Fin. Documentation (Credit Administration Department)
Dubai
Job Purpose To lead and manage the team handling Documentation functions of Corporate and Contracting Fin. Responsible and accountable for perfecting the facility/security documentation to ensure that documents are legally enforceable and adequately secure the Bank’s interest as per the approved security and terms and conditions. Guide the team on procedures and Compliance to internal/external policies. Providing effective back-up support to the Head of the Department. Liaise with relevant department for formalization of various processes, delegation of authorities, system access etc. Key Responsibilities Authorize/approve release of facilities and teams are ensuring that approved facilities are within the delegated authority before release/processing. Guide on the activities and responsibilities of teams involved in the documentation and collateral perfection functions and monitoring. Develop and improve internal controls and streamlining the processes of department on ongoing bases to increase efficiency, service delivery standards and quality directives. Ensuring smooth work during the whole processes of arranging documents and ensure perfection of finance documents and securities. Ensure the Bank’s collaterals (Mortgage of Properties, Pledge of Shares, Bank Guarantee, etc.) are properly recorded and monitored for timely renewal/perfection. Ensure timely and accurate registration of movable collateral assets in the Registry in order to secure the Bank’s rights. Ensure that all activities are performed as per standard operating procedures (SOPs) and SLAs upto the customer satisfaction and SOPs are updated as and when required. Detailed and timely review and reporting of Documentation exceptions/irregularity and advise managers of deviations for corrective actions and highlight to the senior management. Interact and coordination with Sharia and Legal Departments for preparation of customized documentation and standardization of documentation. Keeping the legal documentation up-to-date and in line with the Bank’s policies. Improve rating from internal and external Auditors in order to ensure prompt compliance to exceptions/issues raised by the Auditors. Interfacing with the stakeholders such as Credit, Business, Legal Counsel, Operations etc. to discuss the on-going work and to gather their feedback. Contribute to the process review and development of system to enhance quality and standard of the unit operations. Monitor and check the effectiveness of tasks management process in the unit. Lead, motivate and develop skill of subordinates in order to achieve required levels of performance and competency. Initiate discussion with teams on bespoke products agreements. Represent the Bank as signatory to facility/security documentation as delegated through Bank’s PoA. Ensure proper process and control are established for use of 3rd party portals such as RTA, MOI, DLD, DIFC, DFM etc. assigned to the Bank for mortgage related activities.
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06-Aug-2025
Manager - Fraud Risk Monitoring (Abu Dhabi)
Dubai
Job Purpose The position is responsible for assisting in activities related to Fraud Risk Management/Prevention and handling of related matters. Key Responsibilities Ensure Effective Fraud Risk Management. Fraud Awareness including class room trainings, E-learnings and onsite. Support Fraud Risk Monitoring in responding to fraud cases in a timely manner including initial review, fraud loss preventions, etc. Liaise with legal, audit and other departments in handling fraud cases Analyze and suggest controls against the latest industry fraud trends/threats Engage with other departments to compact fraud and provide solutions to enhance fraud preventions. Build a good industry relationships with in banking, fraud management suppliers and regulators. Manage the fraud management team daily activities and KPIs Analyze and investigate process change and improvements to support protecting the bank from fraud. Identify requirements of tools and equipment to cop-up with latest industry fraud trends. Manage and lead in the implementation and enhancement of Enterprise Fraud Risk Management System/tool (EFRM) in the bank. Investigate and analyze the enhancement of the EFRM System functions to optimize the use of the system. Manage the daily EFRM system activities. Review and analyze the trends in the alerts generated by the EFRM system. Analyze and create new fraud prevention scenarios. Produce required reporting and analysis for the system and bank’s fraud prevention performance. Maintain and report on the key metrics of measuring fraud prevention.
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