Officer - Document Control & Quality Assurance

Key Responsibilities:

Document Control & Quality Assurance:

• Review customer files using standard checklists to ensure completeness and compliance.
• Identify and highlight missing, incorrect, or outdated documents.
• Segregate, label, and categorize documents according to the defined process.
• Document discrepancies in the QA log and escalate repeated issues.
• Follow standard operating procedures (SOPs) and maintain accuracy targets.
• Coordinate with data entry/scanning teams to rectify issues.
• Ensure documents meet regulatory, legal, and internal standards (e.g., KYC, AML).
• Verify file consistency across different data sources (physical and digital).

Coordination & Reporting:

• Flag discrepancies and escalate issues to the Team Leader.
• Maintain accurate records of reviewed files, exceptions, and actions taken.
• Maintain a daily / weekly / Monthly report of daily activities to respective TL / Manager.

Technical Competencies

• Bank Systems Knowledge, MIS Generation and Analytics
• Regulatory and Compliance Knowledge
• Understanding of corporate and retail banking documentation.
• Basic knowledge of compliance, KYC, and customer onboarding processes.
• Knowledge in various monitoring tools
• Knowledge of customer support processes
• Knowledge of Document remediation Mechanism
• High attention to detail and accuracy in document handling
• Familiarity with excel and digital file management system is a plus
• Good Organization and time management skills

Leadership Competencies

• Act with Ownership
• Empower to Decide

Behavioral Competencies

• Share Knowledge & work as one
• Engage Customer
• Building Trust
• Flexibility
• Maintain Transparency & Communicate to Share