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Welcome to
Dubai Islamic Bank
Digital Banking

Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals

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About Dubai Islamic Bank


Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.

In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.

The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.

For more information, please visit us at www.dib.ae

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Available Jobs

Representative - Call Center

UAE

Full time

- To provide high customer service through attending customer interactions as well as to escalate through the correct internal channels to resolve customer complaints/issues with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer's experience. Key Result Areas:  Attending customer's interactions and efficiently gather related information to fulfill customer needs. Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly. Provide high class services and support on Bank's different products. Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information. Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures. Cross sell and upsell different bank products. Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment. Adhere to Call Center scheduling, and maintain high level of adherence. To be flexible to work with different line of businesses.   

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07-Oct-2026

Job Opportunities for Fresh Graduates

Dubai

Key Responsibilities Support the team in daily operational and administrative activities. Assist in preparing reports, presentations, and documentation. Coordinate with internal teams and stakeholders as required. Maintain accurate records and update relevant systems. Participate in assigned projects and initiatives. Learn and follow company policies, procedures, and processes. Complete assigned tasks within agreed timelines. Demonstrate a positive attitude and willingness to learn and develop. Qualifications Bachelor’s degree in a relevant field. Fresh graduate or up to 1 year of work/internship experience. Good communication and interpersonal skills. Basic knowledge of Microsoft Office applications. Good organizational and time-management skills. Ability to work effectively both independently and as part of a team.

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06-Oct-2026

Officer - Solutions Hub

Ras Al Khaimah

To perform day to day Business Retention activities as per established policies and processes to minimize customers’ attrition and achieve set target within Department set TAT and as per SLA.  Key Responsibilities: - Handle customer retention cases in efficient & quality manner in line with the departmental framework.  - Meet assigned target efficiently as per the approved KPI’s.  - Contact customers over the phone to understand customer’s perspective/needs and recommend appropriate retention solution.   - Ensure meeting call quality standards according to the department’s framework, while contacting any customer for retention purposes.   - Ensure compliance with the department’s policies, procedures and SLA.  - Ensure providing the necessary services and product awareness to the customers within the approved TAT with no complaints.   - Provide necessary MIS/Reports as and when required.  - Liaise with internal stakeholders to enhance customer retention rates.  - Evaluate / Handle / Address / approve various types of after sale cases to apply the waiver authority limits mentioned and approved in retention strategy as applicable.  - Handle Retention activity, after sales service request and rescheduling assigned to action.   

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01-Sep-2026

Banking Operations Officer (UAE National)

UAE

Full time

We are seeking enthusiastic UAE National freshers to join DIB! This entry-level role offers hands-on experience across various departments for someone who wants to develop their career in the banking industry.

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30-Jun-2026


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