Submit a CV
Interested in a career with us ? Submit a CV now
Welcome to
Dubai Islamic Bank
Digital Banking
Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals
About Dubai Islamic Bank
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.
In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.
The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.
For more information, please visit us at www.dib.ae
Be Part of Our Team
You are 3 steps away from being a part of our growing family
Available Jobs
AVP - Unit Head, Business Liability
Dubai
Full time
Job Purpose: Deliver budgeted volume and revenue from existing and new customer base with the agreed KPI Retain and on agreed portfolio growth, by increasing in CASA, Deposits; and generate forex revenue for the department and ensuring customer service standards are adhered to all times. Working closely with compliance, GBO and branches to facilitate business banking issues. Key Result Areas: - Responsible for meeting/exceeding sales/revenue targets as defined in agreed KPI’s: Revenue Growth (NFR & NFI), Cross Sell Targets, Retention Targets etc. - Responsible for defining and meeting key service indicators to ensure we are best in class at all times in service delivery - Develop and manage SLA’s with internal and external stake holders ensuring that we have a competitive edge over our competitors at all times - Ensure that entire team has New to Bank and cross sell targets that are aligned with overall business targets - Develop and monitor minimum performance and action goals for entire team - Ensure that 50% of time is spent with clients for business development - In conjunction with other key internal stake holders continuously monitor financial health of clients (portfolio) - Work closely with Compliance and Risk to ensure all queries/outstanding requirements are fulfilled within agreed time frames - On a quarterly basis ensure that non transacting relationships are activated. - Continuously observe and track market competition and work closely with product team to increase competitiveness of products offered - Ensure all possible opportunities are explored to retain the client before he exits the relationship with the bank. - Work proactively with product managers to develop the right retention policy for the customers. - Manage Performance Management for all RM’s/ ARM’s etc.
Apply Now
15-May-2024
Manager - Investment Products
Dubai
Full time
Job Purpose: To assist in developing Investment products and subsequently managing & executing the operations of product management to ensure the accomplishment of business strategic goals. Key Responsibilities: - Manage relationships with providers and external data vendors for the Mutual Fund business. - Frequently liaise with Fund Managers to provide updates about Investment performance to Sales. - Engage with Fund Houses for coupons and dividends as per the timelines prescribed in factsheets. - Reconcile portfolio NAV with Allfunds, Bloomberg and Credit Functions to accurately reflect FTV positions. - Strengthen product proposition by researching new products, services and relationships for onboarding. - Manage rebalancing of Model Portfolios in collaboration with Morningstar, Allfunds and Operations. - Ensure development and update of PDD across Wealth Management products. - Streamline RPQ across products in line with the risk framework proposed by Central Bank/SCA. - Table the formal product approval document before the Investment Committee. - Design marketing campaign for Investment Products. - Manage central client communication in case of market dislocation events and margin calls. - Undertake initiatives to digitalize investment booking and redemption process. - Implementation of control & governance for wealth sales and audit management on an ongoing basis. - Participate in system enhancement projects related to Investments in coordination with IT. - Develop and implement policies & procedures for Investment business in consultation with stakeholders.
Apply Now
03-May-2024
Officer - Cards Life Cycle Management
Dubai
Part time
To check quality assurance measures for the Cards ENR Sales, Retention & CLM team’s calls/activities taking into consideration established policies and procedures and the team’s targets - Assist the team leader in verifying and releasing the CLM / Retention / ENR Sales transactions by checking the bookings on the system across all the portfolio products - To generate timely & accurate MIS reports to be provided to the management for tracking the productivity of the team - Assisting in scheduling and conducting periodic training for the team – 'offer refresher course' on product and call quality to improvise the quality of the team'. - To support in the implementation and periodic uploads of data & leads to Dialer, CRM as per the determined process. - Assist in UAT testing, documentation and product support for various systems. - Maintain a strong relationship with internal clients and stakeholder in order to enhance customer service quality - To address customer complaints on ENR Sales within the agreed TAT. - To assist in the calculation of Incentives, leads management, marketing campaigns pertaining to Sales within the agreed timelines. - Coordinate with operations and credit team for fulfilment of Portfolio sales programs. - Coordinate the resolution of process breakdown and policy interpretation related to customer issues. - Listening to calls frequently and provide feedback to callers on errors / fatal. - Ensure system checks are done before processing any request at checker level. - Timely and robust checks of the daily reports to minimize the occurrence of operational lapses in controls and identify improvements - Liaise with Operations & IT Group to obtain reports required to facilitate the checks to be conducted - Assist to develop and design new processes to achieve the highest level of productivity, operational effectiveness, and quality and customer satisfaction. - Conduct live monitoring, Plugin & Walk observation to sample of agent interactions to provide on spot feedback - Measure, monitor and achieve all defined and agreed Service Quality (SQ) and productivity improvement measures - Inculcate an awareness of ‘cross-sell’ opportunities - Keep the line manager informed of significant back office related issues that are identified during the evaluation/checks - Keeps a record for all activity and corrective action taken regarding these activities. - Ensure achievement of pre-set/ pre-agreed objectives as per the SLA. - Ensure high standards of confidentiality to safeguard commercially sensitive information. - Conduct on the Job Training & provide instant feedback, identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment and to ensure efficient processing.
Apply Now
29-Apr-2024
Runner - Telesales
Dubai
Full time
Job Purpose: To Support telesales team by collecting and attesting the bank documents from the potential customers in order to complete the sales process as well as to provide the customers with best possible service at their convenient time and place . Key Responsibilities: Support tele sales team to achieve the target by serving the customers in completing the required procedures. - Support tele sales team to achieve the target by serving the customers in completing the required procedures. - Collect various types of documents including but not limited to Credit Card application, KYC documents, Security Cheque and other documents required to process Credit Card application. - Obtain signatures on customer’s contract /application by organizing meetings with them at their convenient time and location in order to provide high customer service. - Verify and mark all the documents as ‘original seen’ as per bank process in order to ensure all relevant documents are collected from the customers. - Perform Data entry on Cards applications through FinnOne system for approval and disbursal.• Ensure all documents are entered in system in accordance with policy and procedure. - Prepare and maintain daily Reports in order to update the line manager on the current status. - Keep record of all the mail sent to Credit/ COD by getting acknowledgments of all the documents from the courier staff - All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now
26-Apr-2024
Senior Relationship Manager - Wajaha Private Banking (UAE National)
Dubai
Full time
Job Purpose: To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and, to generate fee income through the sale of Investment. Key Responsibilities: • Deliver the budgeted volumes for deposits and sale of Investment Products. • Increase the Wajaha Banking portfolio by increasing deposits of existing customers and targeting of HNWI not Banking with us;• Sell the various Islamic Investment Products that are offered by Wealth Management/other Business Units, cross-sell other Dubai Islamic Bank Products and Services to Wajaha Banking customers;• Provide "One Stop" Banking Service to the customers of Wajaha Banking ensuring timely and efficient execution of customers' requests;• Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;• To ensure that there is no loss of customers from Wajaha Banking due to unsatisfactory service on our part;• To maintain regular contacts with Wajaha Banking customers either through telephone calls or Personal visits.
Apply Now
23-Apr-2024
Assistant – Consumer SAM
Dubai
Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy. Ensure that daily and monthly number of calls are met for the assigned portfolio . Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers . Ensure proper documentation of assigned portfolio related activities and updates into Collection System. Identification of Skip status and report the same to the supervisor. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses. Be alert to early warning signals and report them to direct Supervisor immediately for further action. Ensure strict compliance with DIB policies and procedures and CB UAE regulations. All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now
22-Apr-2024
VP - Sustainability, Engagement & Partnerships
Dubai
The Sustainability - Engagement & Partnerships VP will lead the development and execution of Engagement & Partnerships strategies to drive positive environmental and social impact within and outside the organization. This role requires a leader with a deep understanding of sustainability practices, social compliance and impact, CSR activities, human-centricity and a proven track record in driving sustainable initiatives. Strategic Planning: Develop and implement a forward-thinking Engagement & Partnerships strategy aligned with the organization's sustainability mission and business objectives. Complete assessment and mitigation plans for Engagement & Partnerships risks across the group portfolio including social compliance and impact. Manage and oversee a variety of activities and projects aimed at improving the social, environmental and local communities, employees and customers. Manage partnerships and collaborations at regional events, secure and organize relevant training and identify and maintain membership of appropriate organizations. Develop and manage the implementation of customer centricity initiatives and employee programs. Create content for the annual sustainability report. Apply for awards and certifications Stakeholder Engagement: Cultivate strong relationships with internal stakeholders, including executives, department heads, and cross-functional teams, to ensure alignment and commitment to sustainability and e ngagement & partnerships goals. Collaborate with external partners, industry experts, and research institutions to leverage external knowledge and resources. Alignment and reporting: Lead the identification and assessment of customer centricity initiatives and employee programs, CSR and programs, products, and practices that align with our sustainability goals. Cross-functional Collaboration: Collaborate with various departments to integrate sustainable practices and innovative solutions into business operations. Metrics and Reporting: Establish and track key performance indicators (KPIs) and metrics to measure the impact of sustainable e ngagement & partnerships initiatives. Change Management: Create and implement change management strategies to facilitate a smooth transition through various phases of transformation. Provide guidance and support to teams to adapt to new processes, systems, and organizational structures. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now
02-Apr-2024
AVP - Sustainability, Innovation
Dubai
The Sustainability Finance & Innovation AVP will lead the bank’s commitment to responsible finance and seek to ensure that the bank thrives not only economically, but also positively contributes to the environment and society. The AVP will drive the development and implementation of financial products and Innovation strategies that align with the bank’s objectives and global sustainability standards. This role requires a leader with a deep understanding of sustainability banking practices, emerging technologies, and a proven track record in driving innovation for sustainable finance solutions. Strategic Innovation & Product Planning:Execute the transformation strategy that prioritizes innovative sustainable financial products in alignment with the bank's overarching mission.Capitalize on opportunities for pioneering innovations, emphasizing sustainable financial products and practices.Stakeholder Engagement:Cultivate strong relationships with internal stakeholders, including executives, department heads, and cross-functional teams, to ensure alignment and commitment to sustainability and innovation goals.Collaborate with external partners, industry experts, and research institutions to leverage external knowledge and resources.Innovation Pipeline Development:Champion the identification and appraisal of emergent technologies and products that bolster financial sustainability goals.Steer the cultivation of a sustainable product innovation pipeline, supplemented targeting high-potential sustainable projects and ventures.Cross-functional Collaboration:Collaborate with various departments, for R&D, product development, operations, and marketing, to integrate sustainable practices and innovative solutions into business operations.Advise on embedding sustainability tenets into the selection of financing projects, ensuring that sustainability is intrinsic to the bank's wider portfolio.Metrics and Reporting:Monitor key metrics to gauge the success and impact of sustainable finance innovations.Regularly brief stakeholders on the bank's sustainable finance trajectory, spotlighting innovative product performance.Change Management: Implement change management strategies to facilitate a smooth transition through various phases of transformation.Provide guidance and support to teams to adapt to new processes, systems, and organizational structures.All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now
02-Apr-2024
AVP - Sustainability, Project Management
Dubai
The AVP - Sustainability - Project Management will support the bank on its journey towards embedding its sustainability vision and reducing its environmental footprint into its practices and operations. They will facilitate a transformative integration process that positions the bank as a regional leader. This role requires a well-rounded and dynamic leader with a strong understanding of sustainability practices and a proven track record of collaboration Strategic Planning:• Support the implementation of the transformation strategy aligned with the organization's sustainability mission and business objectives.• Drive the process of stakeholder engagement, initiative planning and performance tracking. • Integrate ESG risks assessment and management across the bank portfolio and update risk appetite metrics with new risk tolerance thresholds. • Support and advise sustainability functions including data and reporting, partnerships and engagement and sustainable finance; ensuring their integration in overall sustainability transformation policy. Stakeholder Engagement:• Cultivate strong relationships with internal stakeholders, including executives, department heads, and cross-functional teams, to ensure alignment and commitment to sustainability and innovation goals.Development and transformation:• Lead the identification and assessment of policy updates across functions• Oversee the development of a robust pipeline of sustainable programs from ideation to implementation. • improve the energy efficiency and reduce operational environmental footprint across DIB assets and operations.• Ensure assets are certified by relevant standardsCross-functional Collaboration:• Provide guidance on incorporating sustainability considerations into decision and development processes.Metrics and Reporting:• Track and amend where required the key performance indicators (KPIs) and metrics to measure the impact of sustainable initiatives.Change Management:• Provide guidance and support to teams to adapt to new processes, systems, and organizational structures.All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now
02-Apr-2024
Assistant Manager - Corporate Risk Modeling & IFRS9
Dubai
To provide support to Credit Policy and Portfolio Risk Management by conducting fact-based analytics that integrates risk and customer behavior. Act support to the MIS Manager in developing, enhancing and in automation of all the department reports. Support activities on the Moody’s Credit Lens Platform related to modelling, internal customer management. Assisting in managing, deploying and validating credit risk models hosted in the Credit Lens environment. Support Internal testing of models for validation (and external validation). Assist in the development of credit risk management models for the various segments of business, such as corporate, middle market, contracting, real estate and SME. Perform data due diligence and support data preparation required for the IFRS 9, Basel and Stress Testing. Ensure accuracy and completeness of archived information and related documentation to allow audit review of the validation work performed. Assist in streamlining and automating MIS and reports generation process. To ensure quality assurance and integrity of data. Support in maintenance of RMD Tracking system including but not limited to conducting UAT for any new additions, documenting processes, managing reports etc. Assist and coordinate with team members and IT Department to implement plans on designing data structure/reports and perform necessary due diligence. Support MIS Manager on the new initiatives related to system enhancement/modification tasks taken up with various units (IT, Business etc). Support MIS Manager with enhancing Portfolio and management reports. Assist RM’s with addition, modification of customer records in the Credit Lens platform. Additionally, where required, support in registering, distribution and handle approvals of credit proposals in the RMD tracking system. Act as backup for MIS Manager and Risk Analytics & Scoring Manager for their tasks. All the above accountabilities include, but not limited to, any additional/new tasks or responsibilities assigned by the line Manager. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Apply Now