Loading
Loading...
Loading...
Loading...
Loading...

Welcome to
Dubai Islamic Bank
Digital Banking

Manage your finances and stay up-to-date with your banking activities. DIB SME Banking App is tailor-made to help you achieve your financial goals

About Dubai Islamic Bank


Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint-stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full-service Islamic bank and the second-largest Islamic bank in the world. With Group assets over USD 80bln and a market capitalization of more than USD 10bln, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients.

In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across several markets worldwide. The bank has established DIB Pakistan Limited, a wholly-owned subsidiary that is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns over 25% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in 2018 in UAE. In early 2020, DIB completed the acquisition of Noor Bank, which solidifies its position as a leading bank in the global Islamic finance industry. In 2021, DIB increased its foreign ownership limit to 40% reflecting the increasing confidence of global investors towards the bank.

The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the Best Islamic Bank in various prestigious ceremonies and recognized for its outstanding performance amongst the world’s Islamic Banks, marking it a clear indication of the bank’s leadership position in the Islamic finance sector.

For more information, please visit us at www.dib.ae

Available Jobs

Officer - Credit Cards Sales

Abu Dhabi

Full time

To provide DIB and non-DIB customers credit cards which exceeds the customer’s expectations by delivering an unbiased, competent, and timely and problem free services. To sell as per the eligibility given in the product manual and to cross sell other bank’s product as and when required. Key Responsibilities:  - To sell DIB credit cards and cross sell the other products to the specified target segment to achieve the set sales targets on a monthly basis. - To conduct daily field visits and provide daily sales report with all customers details. - To analyze documents submitted by the customers in order to ensure Documents are error free and as per SOP. - To attend all the meetings with TL, SM, NSM on performance reviews. - To maintain effective business relation with clients to enhance customer service image of DIB. - To take ownership of the customer’s complaint resolution, report indicators, Set by managers accurately at the required frequency. - To fully comply with policy Guidelines and code of conduct of DIB. - To maintain the secrecy norms on the data provided. - To provide constructive and constant feedback on improvement of Products, Services, Processes which may either reduce TAT, cost or enhance customer satisfaction. - To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles. - To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making. - To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.

Apply Now

08-Jul-2024

Banking Operations Officer (UAE National)

UAE

Full time

We are seeking enthusiastic UAE National freshers to join DIB! This entry-level role offers hands-on experience across various departments for someone who wants to develop their career in the banking industry.

Apply Now

04-Jul-2024

Senior Officer - Client Acceptance

Dubai

Supervising a team of Compliance Due Diligence analysts in daily High-risk case reviews and their interactions with Business and Operations; Reviewing and advising on escalated cases by Unit Head / Business Head; Ensuring the timely blacklisting of rejected cases from DD perspective; Maintaining MIS and registers of EDD cases and PEP portfolio of the Bank; Performing case management by ensuring all submitted requests to Compliance are timely assigned to the DD analyst; Filtering cases and instances raised by Business which does not fall under Compliance remit by providing due guidance to Business; Providing Compliance advisory in conjunction with the Bank's CDD Policy and Procedure to Business and Operations; Assisting in creating management reports periodically; Assisting in timely and duly complying with CBUAE reporting requirements; Advising Business and Operations on FATCA and CRS regulations and procedural requirements; Conducting Compliance training sessions as per the annual training program as well as need basis; Participating in periodic system reviews, implementation of new system or redefining the controls in the existing ones; Participating in Policy and Procedures review from DD perspective; Conducting 'Health Check Exercise' on quarterly basis to ensure DDU operations in line with approved internal policies, processes and guidelines; Serving as a back-up to other staff assigned with equivalent roles.

Apply Now

01-Jul-2024

Assistant Manager - Payment Technologies

Dubai

Responsible for planning technical deliveries of assigned initiatives under assigned Payments platform portfolio as per defined parameters related to scope, costs, timelines & quality. To apply project management knowledge, technical & interpersonal skills and project management tools and techniques to meet the project requirements.  To execute overall Project and its activities and ensure that resources are available and channeled to produce the planned deliverables on time and within the approved budget while providing high customer service. To prepare and provide MIS repots & Project status reports as required by management. To ensure all the activities comply with policies & procedures of IT Dept & the Bank Responsible to provide audit input requirements, close all assigned audit observations and provide closing evidences related to your area to IT-QA team or Audit team in a timely manner. All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Apply Now

01-Jul-2024

Manager - Workforce Planning

Dubai

Effectively oversee the utilization of workforce within the organization by analyzing workforce trends and forecasting the future skills and knowledgeable workforce required to meet present and future business requirements. Develop and maintain a workforce planning strategy that aligns with the bank's overall business objectives and supports its growth goals. Review and analyze the current processes/activities/volumes to gauge staff productivity in order to determine the appropriate workforce required for the business to function efficiently and effectively. Collaborate with Finance department to create and manage the workforce budgets by ensuring that it is aligned with the bank's financial goals and objectives. Apply data analytics to develop metrics to measure workforce performance, identifying areas for improvement, and making data-driven decisions to optimize the workforce. Perform complex analysis using predictive modeling by applying mathematical and statistical simulation analysis to forecast the potential workforce impacts due to internal/external factors. Manage and maintain organization wide locked headcounts data by conducting monthly reconciliations of active headcounts and vacancies. Identify gaps in staff performance or process issues, in order to optimize the current workforce with potential cost savings. Work collaboratively with internal stakeholders to ensure effective communication and coordination of workforce planning efforts. Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation. Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department. All the above accountabilities include but are not limited to any additional/new tasks or responsibilities the line manager assigned.

Apply Now

28-Jun-2024

Senior Relationship Officer - Business Finance

Dubai

Full time

To source new business of BBU Assets SBF from potential customers as per Bank’s Policy and Process. Key Responsibilities - Sell DIB’s SME Products/ Services to the target segment and achieve/ exceed monthly targets. - Identify potential customers by referring customer contact databases or by following up on the leads referred by call centre / personal contacts or by doing cold calls. - Convince customers by highlighting the benefit of DIB products v/s competition. - Ensure complete awareness of banks product features, policies and processes at all times. - Comply with Sharia guidelines and Code of Conduct - Ensure the banks charges/ terms and conditions are clearly communicated to all customers. - Source applications by doing front end customer due diligence and collect complete set of documents required by the bank. - Ensure the documents are verified checked for completeness/ validity to avoid later rejections by Credit/ Operations - Adhere to administrative requirements of maintaining document checklist and submitting daily sales report and daily call report. - Maintain effective business relationship with clients to enhance/ maintain the DIB Brand name. - Maintain confidentiality of customer information, DIB information at all times while communicating. - All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.  

Apply Now

27-Jun-2024

Relationship Manager - Business Liability

Dubai

Full time

To provide a timely, efficient and personalized service to a select group of high value Business customers with the aim of increasing the size of the portfolio, by onboarding of NTB customers, and generating CASA/ deposits,fee income through the sale of Forex /cash management products. Deliver the budgeted volumes for deposits, CASA, forex and cash management Products by increasing the BLU portfolio by increasing deposits of existing customers and targeting of new corporate entities not banking with us. Cross-sell other Dubai Islamic Bank Products and Services to BLU customers; Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager; Work closely with the BL Head to provide customers with the best solution for their various business banking needs. To ensure retention of existing customers by providing efficient and satisfactory services. To maintain regular contacts with BL customers either through telephone calls, company visits and providing detailed call reports. Ensure smooth processing with other departments like legal, compliance, GBO in order to provide timely results for clients Guide and provide continuous support to ARM(s) to achieve business target and assist them in building relationships with their customers. All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager

Apply Now

27-Jun-2024

Senior Relationship Officer - Aayan Banking

Sharjah

Full time

To provide a timely, efficient and personalized service to a select group of HNW customers with the aim of increasing the size of the portfolio, in terms of customers and deposits, and, to generate fee income through the sale of Investment. Key Result Areas: - Deliver the budgeted volumes for deposits and sale of Investment Products. - Increase the Private Banking portfolio by increasing deposits of existing customers and targeting of HNWI not Banking with us; - Sell the various Islamic Investment Products that are offered by Aayan Unit/other Business Units, cross-sell other Dubai Islamic Bank Products and Services to Aayan Banking customers; - Provide “One Stop” Banking Service to the customers of Aayan Banking ensuring timely and efficient execution of customers’ requests; - Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager; - To ensure that there is no loss of customers from Aayan Banking due to unsatisfactory service on our part; - To maintain regular contacts with sensitive Aayan Banking customers either through telephone calls or Personal visits and update the daily call report in CRM.

Apply Now

26-Jun-2024

Manager Fraud Risk Management

Dubai

Develop Fraud Risk Management Framework bank wide, in order to effectively handle fraud cases/incidents.   Supervise and manage daily activities/KPIs of the Fraud Risk Management, GRM team.   Authorize blacklisting and blocking of accounts in order to prevent fraud losses for bank, customers and third parties.   Conduct fraud awareness trainings bank wide in order to proactively prevent fraud incidents.   Submit individual as well as periodic regulatory reports and respond to regulator’s enquiries in a timely manner to comply with local regulations.   Respond to enquiries from Law Enforcement Authorities (LEA) on fraud incident in a timely manner to comply with local laws.   Approve messages to be sent to other banks in response to other banks’ enquiries as well as to get additional information from other banks on fraud incidents.    Analyze and suggest controls against the latest industry fraud trends/threats and identify requirements of tools and equipment to cop-up with latest industry fraud trends.   Engage with other internal departments on fraud related matters or processes to appropriately mitigate the fraud risks.   Build relationships with fraud risk teams of other banks (Industry Fraud Forum) in order to proactively handle incidents and / or prevent fraud losses.   Incorporate and comply with the bank's core values in day to-day activities.

Apply Now

26-Jun-2024

Assistant - Consumer SAM

Dubai

Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policyand to ensure that NPL portfolio is minimized. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy. Ensure that daily and monthly number of calls are met for the assigned portfolio. Ensure representation of necessary instruments such and DDAs, SIOs and Chequesetc. in order to recover the overdue for the assigned portfolio. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the  delinquent customers. Ensure proper documentation of assigned portfolio related activities and updates into Collection System.   Identification of Skip status and report the same to the supervisor. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses. Be alert to early warning signals and report them to direct Supervisor immediately for further action. Ensure strict compliance with DIB policies and procedures and CB UAE regulations.

Apply Now

25-Jun-2024