Officer - Aggregator Sales

·         SALES : To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy

·         CUSTOMER SERVICE :To Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals

·         DOCUMENTATION & CREDIT ANALYSIS :To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies

·         SALES MANAGEMENT & MIS GENERATION :

Input all leads on CRM & update the same regularly to track follow-ups and for review

Preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions

Prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals

·         MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.

·         COMPLIANCE : To ensure that all the sales booked are in line with all the prevalent regulation of compliance and audit & to understand and apply DIB core value.

·         Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

·         Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

·         Incorporate and comply with the bank's core values especially the Customer First in your day today activities.

University graduate preferably in Business Administration or Finance

Minimum 2-3 yrs. experience in banking, preferably in mortgage industry

·         Regulatory and Compliance Knowledge

·         Sharia Principles of Islamic Finance

·         Customer Service Audit, Investigation and Service Recovery

·         Financial Modeling and Analysis

·         Home Finance Commercial Terms

·         Home Finance Documentation

·         Operational Risk Management