Senior Officer - Teller Operations (Emirati Talent)

Job Purpose 

Manage and deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by providing an accurate financial transaction services (Cash Management, Security items, Cheques) as per the Bank’s policies and procedures

Key Responsibilities

Customer Service
• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
• Consistently meet and exceed service standards set for the customer services by reducing the process turnaround time.

Service Quality & Business Operations Control
• Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk
• To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

Internal Process
• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately and Checking notes & denominations to ensure accurate delivery of cash to customers.
• To conduct an accurate reconciliation on the cash balances in order to ensure the conformity between the cash and system figures.
• Responsible of custodianship of securities as assigned by the Branch Manger
• Custodian of approvals for all the financial transactions which exceed the teller staff cash limit.
• Ensure an adequate cash balance for the teller staffs.
• Supervise and custodianship of vault and safe room.
• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).
• To facilitate and participate in the achievement of branch sales target.
• Responsible for the funds management between the branches and the Central Bank.

Training & Development
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Maintain effective relationship with supervisors and peers to ensure teamwork.

Education 

Diploma/Bachelor’s degree and above.

Work Experience 

Minimum 2 years.