Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
- Handle customer retention cases in efficient & quality manner in line with the departmental framework.
- Meet assigned target efficiently as per the approved KPI's.
- Contact customers over the phone to understand customer's perspective/needs and recommend appropriate retention solution.
- Ensure meeting call quality standards according to the department's framework, while contacting any customer for retention purposes.
- Ensure compliance with the department's policies, procedures and SLA.
- Ensure providing the necessary services and product awareness to the customers within the approved TAT with no complaints.
- Provide necessary MIS/Reports as and when required.
- Liaise with internal stakeholders to enhance customer retention rates.
- Evaluate / Handle / Address / approve various types of after sale cases to apply the waiver authority limits mentioned and approved in retention strategy as applicable.
- Handle Retention activity, after sales service request and rescheduling assigned to action.
Competencies/Skills
- Bachelor’s Degree in Business Administration/ Marketing /Banking
- Minimum 2-3 years experience in Banking with exposure to Sales, marketing, Credit, Branches & Operation, IT
Job Details
Job Location
Dubai, UAE
Job Role
Banking
Employment Type
FTE
DIB
Banking
Dubai, United Arab Emirates
500 employees or more
+971.5.012.34567
