Officer - Developer Management

Support sales through new and existing relationships with Developers (Master and Private Developers) and Government Housing Programs across all Emirates to achieve targets as per the Approved KPIs for the team

Identify key areas for business growth by providing regular updates in collaboration with Developers and Government Housing Programs to achieve monthly sales Target

Develop efficient and collaborative processes to provide best-in-class internal channels based on existing partners’ requirements

Provide inter department information and support on related Developers and Government Housing Programs to assist seamless processing of Home Finance applications

Create Cross-sell related initiatives with Developers and Government Housing Programs including investment advisory services, project financing solutions to support Business growth

Maintain excellent partners satisfaction through consistent approach for service and product, including a quarterly business review schedule to support Home Finance Business.

Coordinate on marketing initiatives for Home Finance promotional activities with Developers and Government Housing Programs

Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

Higher Diploma/Diploma (Bachelor Degree preferred)

Minimum 2-3 years of banking experience

Banking Products, Services and Operations Knowledge

Customer Segmentation

Home Finance Documentation

Market and Competitive Intelligence

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

Customer Insights

Customer Service Audit, Investigation and Service Recovery

Customer Servicing/Relationship Management

Operational Risk Management

Government Housing Relationship Management

MIS Analytics