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Job Description
Job Purpose
To execute operational activities pertaining to Cards & E-Channels Fraud Control & Authorization with respect to transaction fraud monitoring to ensure that cards and account transactional fraud losses are minimized and quality service is delivered to customers.
Key Responsibilities
Ensure that all Operations processes are adhered to and recommend changes in existing processes, fraud control techniques, and set parameters and thresholds for monitoring based on market intelligence available and changes in the latest fraud trends.
Execute and assist in monitoring of transactional activity to ensure early identification of suspicious transactions with respect to fraudulent usage in order to minimize transactional fraud losses. Report any identified fraudulent activity for immediate action to prevent further losses.
Perform investigations to ascertain genuineness of cardholder claim(s) to assist in compensating the cardholder for counterfeit transactions.
Periodically review alert generation behavior and report any abnormal activity.
Assist in managing Fraud Monitoring Hotlist tables.
Follow and proactively review existing Operations processes and controls with a view to identify inherent risks and areas with weak controls. Recommend appropriate changes and assist in implementing process/workflow changes for higher efficiency and controls.
Maintain periodic MIS of Cards Operations for Fraud Management area.
Assist in identifying processes that can be automated and recommend for implementation accordingly.
Assist in ensuring that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation.
Ensure that all required Regulatory and other periodic Reports / MIS are prepared and submitted on due dates.
Ensure timely blocking all the fraud/fraud suspected cards, accounts, online banking, IVR-TPIN.
Ensure timely blocking suspected amounts from respective fraudster’s accounts.
Ensure all manual/high amount authorization requests are handled as per process.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Competencies/Skills
Minimum of 4-6 years in relevant field.
