Senior Officer - HR Quality & Control

To assist HR Management in continuous development of HR Quality & systems by handling activities related to effective implementation, necessary documentation & reporting of all the requirements with regards to  Quality management system to ensure a robust controlled environment in line with the overall HR policy of the bank.

Ensure that the processes that are required for the effective quality management system are identified, established, implemented and successfully maintained.

Report to management the performance of the quality management system and the required need / justification for the necessary improvement(s)

Monitor the gaps with respect to the quality management system to ensure the existing gaps  are identified and closed.

Coach / train, make awareness, support all the respective process owners with respect to implementing the quality management system.

Ensure that the required QMS documents (Policies, procedures, Code of Conduct, user manuals, authority matrix, delegation of authority matrix, check list, forms, etc.) and QMS records for effective implementation of the quality management system are in place and effective.

Manage Quality Management System (QMS) audit to verify that all activities are performed in accordance with the established standard policies and procedures.

Monitor, ensure that the non-compliances are identified logged and tracked for root-cause analysis and data analysis subsequently enabling smooth functioning and risk free quality management system implementation.

Liaise between the concerned parties (Certification bodies, process owners, statutory and regulatory agencies) and stakeholders with respect to quality management system.

Effectively Audit and communicate the entire QMS system and facilitate any changes to the process with respective process owners.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Education