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Job Description
Job Purpose
The position is responsible for assisting in activities related to Fraud Risk Monitoring and handling of related matters.
Key Responsibilities
Ensure Effective Fraud Risk Monitoring.
Leads proactive prevention of internal and external frauds while balancing customer experience, fraud risk and regulations.
Identify requirements of tools and equipment to cop-up with latest industry fraud trends.
Liaise with concerned for internal watch/black listing of customer’s involved/suspected to be involved in fraudulent activities (both from EDD and payment filter’s perspective).
Fraud Awareness including class room trainings, E-learnings and onsite.
Response/advise on staffs queries related to fraud risk/incidents
Response to fraud cases in a timely manner including initial review, fraud loss preventions etc.
Suggest controls on the latest industry fraud trends/threats
Assist and provide feedback in implementation and enhancement of Enterprise Fraud Risk Management System (EFRMS) in the bank.
Review and closure/resolution of EFRMS alerts.
Review of IS alerts (In house fraud alert mechanism set by Information Security team) and recommendation of appropriate actions to mitigate the fraud risk.
Provide feedback to IS team for enhancement to existing IS alert scenarios/rules.
Review of Call Center fraud referrals and provide advice for appropriate actions if any.
Provide advice to GBO Remittance team on fraud cases involving payment frauds.
Review of FRM-RCD investigation reports and provide/share review findings.
Review of Internal Audit investigation report and provide/share review findings.
Regulatory Reporting of fraud incidents (Fraud STR through CB online portal) and response to regulator’s queries.
Review fraud referrals from different channels and share review findings.
Competencies/Skills
Education
Bachelor’s Degree (Minimum) in Finance/Accounting. Any additional professional qualifications like Management/Chartered/Public Accountant preferred.
Certified Fraud Examiner (CFE) is preferred.
Any other certification in relevant fields is preferred.
Work Experince
Minimum of 4-6 years of experience in Fraud Risk Management in banking covering major dimensions of fraud risk i.e. Prevention, Monitoring & Detection and Response.