Senior Officer - Developer Sales

·         Achieve the monthly and annual Home Finance sales targets as per assigned KPIs.

·         Develop relationship with Real Estate Brokers / Developers in order to capture the market share.

·         Maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals.

·         Conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies

·         Update leads on the system and maintain the same regularly to track, follow-up and review the cases to convert the leads into sales.

·         Prepare daily sales reports and necessary MIS reports on all possible leads for the month including tracking cases leading to any future deals.

·         Prepare a summary of all existing clients on a daily basis for future correspondence and sending information on promotions to obtain more referrals.

·         To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients.

·         Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

·         Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

Bachelor’s degree

Minimum 2 - 3 years of work experience in banking preferably in mortgage industry

·         Customer Service Audit, Investigation and Service Recovery

·         Financial Modeling and Analysis

·         Home Finance Commercial Terms

·         Home Finance Documentation

·         Operational Risk Management

·         Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance