Relationship Manager - Customer Acquisition

•Describe undefined and difficulties parts related to the operating manual and ensure that branch staff are fully aware of operational measures.

•Conduct surprised visits to branches to evaluate process and insure the major operational process are followed by each position, evaluate the risks behind each activity, the way to minimize it and measure the services provided to our customer to define the deviations and share the same with the management to rectify the same if any.

•Conduct investigation over suspicious cases / fraud case and report the cases to line manager.

•Assist branches service providers' consultants, external auditors and/or other parties in matters related to consumer banking departments.

•Provide comprehensive and integrated treatment /solutions to the branches for their daily inquires to assure better impact on the customer service provided to customers through one point of contact

•Report each surprised visit findings with constructive feedback for the better improvement of the control and service level at the branch.

•To prepare / update surprised Check list utilized by the Controllers to evaluate staff awareness of policy & procedures concerning their functional areas.

•Provide recommendations for any needed changes that will improve operational process and service level at the consumer banking departments.

•Monthly follow up with branches for ORSM cases, reconciliation for Cash Short/Surplus account / Locker’s insurances) 

•Monthly branches Cash in Hand reconciliations in coordination with branches and finance department 

•Checking the Suspicious Transactions reported in coordination with RMG

•Review the reports of cheuqe book override issued to customer whose have 4 or more return Cheques for reason insufficient balance within a period of one year to ensure that the Cheques have been approved according to approved policy BM

•Follow up with the branches pending transaction on the GL reported by reconciliation team

•Ability to provide independent consultancy/solutions to staff for any process related to branches.

•Ability to provide permanent solutions for any operational issue / problem may be raised within the Branches.

Minimum Bachelor’s degree in, Accounting and Finance

Minimum 4-6 years’ experience of working experience with Audit Department, Internal Control

Regulatory and Compliance Knowledge - Basic

Retail Banking Products/Services Operations Management - Advanced

Fraud Management - Intermediate

Operational Query/Complaint Management - Intermediate

Cash Management and Reconciliation - Intermediate

Retail Credit Policy and Parameters - Intermediate

Branch Operations & Workflow Process – Advanced

Think & Act Customer - Applying

Business & Strategic Acumen - Applying

Ownership & Accountability - Applying

Change & Innovation Agility - Applying

Plan & Execute to Excel - Applying

Develop Self & Nurture Teams - Applying

Digital Mindset - Applying

Forster Synergy - Applying

Interpersonal  Effectiveness - Applying