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Job Description
To provide optimal customer service team by quick & efficient customer handling.
To ensure documents from customers are properly acknowledged and processed as per transaction requirements.
Maintain & update MIS to record all transactions.
Ensure customer feedback is captured.
Ensure all transactional application is duly complete and linked to customers file as appropriate.
Ensure TAT to be achieved for all transactions.
Communication to be evidenced in all customer contact
Encourage customer retention & customer loyalty
Decipher customer needs and offer the best solution based on proper bank policies.
Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
Incorporate and comply with the bank's core values especially the Customer First in your day today activities.
All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
Competencies/Skills
Internal: All Bank’s Departments
External: Customers & External Auditors
Minimum Bachelor Degree / Higher Diploma
Minimum 1-2 years of work experience in a similar position/industry.
Bank Systems Knowledge
Banking Products, Services and Operations Knowledge
Customer Servicing/Relationship Management
Home Finance Documentation
Market and Competitive Intelligence
Negotiation Skills
Operational Risk Management
Regulatory and Compliance Knowledge
Sharia Principles of Islamic Finance
