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Job Description
Maintain effective collection tele-calling to ensure flows into the next bucket and NPL are minimized.
Ensure timely action on all delinquent accounts, timely field visit referrals of high risk accounts and escalation of such cases to Line Manager to minimize risk.
Ensure timely action on all Return Cheques/SIO/DDA for resolution.
Ensure legal action on cases whenever it is necessary and in line with collections policy.
Meet walk in customers and assist them to resolve collection/payment related issues.
Assist in preparing monthly reports & MIS as required by management for decision making by providing feedback on profiles and portfolio issues.
Ensure strict compliance with DIB policies and procedures and CB UAE regulations
Competencies/Skills
Minimum 2-3 years’ experience in a financial environment preferably in a similar industry.
Banking Products, Services and Operations Knowledge
Collection Execution
Collections Metrics and Guidelines
Regulatory and Compliance Knowledge
Remedial Management
Sharia Principles of Islamic Finance
