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Job Description
Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by achieving the assigned sales and service objectives/standards within the established time frame
Business Growth
·Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and
referrals.
·Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Customer Service
·Provide customers with competent, timely and error free services in the area of account opening and account
management(Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfaction
·Consistently meet and exceed service standards set for the customer services.
·Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products &
services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination
of product and service information.
Service Quality & Business Operations Control
·Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth
workflow, high service quality and low level of operational risk.
·Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to
customers.
Internal Process
·To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence
on the customers before proceeding with any facilities.
·To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc).
·Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to
ensure 100% closing mandates.
·Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
·Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
·Maintain effective relationship with supervisors and peers to ensure teamwork.
All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.
Competencies/Skills
Ability to identify customer needs.
Ability to apply Sharia principles on Bank’s transactions
Ability to distinguish fake notes & security items and suspicious cases.
Internal: All Bank’s Departments
External: Central Bank, Customers, External Auditors
Education: High School and above.
Work Experience: Minimum 0-1 year / Fresh
Technical Competencies:
Banking Products, Services and Operations Knowledge
Customer Insights
Customer Life Cycle Management
Customer Servicing/Relationship Management
Documentation
Islamic Product Selling Skills
Regulatory and Compliance Knowledge
Sharia Principles of Islamic Finance
Telephone Etiquette
