Assistant – Consumer SAM

1. Achieve assigned target with regards to collections by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized.
2. Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy.
3. Ensure that daily and monthly number of calls are met for the assigned portfolio.
4. Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio.
5. Send dunning / warning legally approved letters, emails and SMS to delinquent customers as per the collection policy for the assigned portfolio.
6. Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the  delinquent customers.
7. Ensure proper documentation of assigned portfolio related activities and updates into Collection System.  
8. Identification of Skip status and report the same to the supervisor.
9. Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses.
10. Be alert to early warning signals and report them to direct Supervisor immediately for further action.
11. Ensure strict compliance with DIB policies and procedures and CB UAE regulations.
12. All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

University Degree or equivalent

At least 1-2 years' Experience in similar field