Sales & Service Representative

Business Growth

• Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
• Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.

Customer Service

• Provide customers with competent, timely and error free services in the area of account opening and account management(Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfaction
• Consistently meet and exceed service standards set for the customer services.
• Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.

Service Quality & Business Operations Control

• Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
• Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.

Internal Process

• To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
• To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc).
• Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
• Responsible of custodianship of securities as assigned by the Branch Manger

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
• Maintain effective relationship with supervisors and peers to ensure teamwork.

All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Minimum 1-2 year / Fresh

Banking Products, Services and Operations Knowledge

Customer Insights

Customer Life Cycle Management

Customer Servicing/Relationship Management

Documentation

Islamic Product Selling Skills

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

Telephone Etiquette