Manager - Customer Verification & MIS, BancTakaful

• To lead and coordinate the activities of the financial validations with emphasis on providing error free
• validation process with a target to follow the guidelines from Finance/VAT Team in line with the standards & regulations to achieve department targets and bank strategy.

Key Responsibilities:

• To review and provide regular reports and market feedback to the management in order to facilitate decision making to improve the quality, performance and competitiveness of the bank’s products and services.
• Generate consolidated reports for active contracts and share it with the internal stakeholders in monthly basis, and resolve failures once received from GBO/IT.
• Perform a reconciliation between the Master Files and the successful payment reports (daily SFTP file), and then any mismatch to be handled accordingly.
• Perform reconciliation/validation for the monthly commission/clawback reports received from providers, and manage the collection process through the following steps and in coordination with:

              - GBO for financial entries

              - Finance/VAT for VAT invoicing

              - Provider for sending VAT able invoices and collection                        with follow ups within specified TAT.

• To ensure that requested cases of new business, amendments and surrender get processed from service providers.
• To facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing team operations.
• Continually assess the effectiveness of the team in order to improve the quality of service.
• Manage and develop the team and individual staff to ensure required levels of competence, productivity and staff motivation.
• To identify and suggest areas which can lead to reduction in claw back.
• Identify practices that are and are not working and make recommendations to line manager.
• To motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues.
•  All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

• Minimum Bachelor’s degree.
• Minimum 4-6 years in customer service, with minimum 2 years of team management, banking experience is essential.