Officer - Credit Cards Sales

To provide DIB and non-DIB customers credit cards which exceeds the customer’s expectations by delivering an unbiased, competent, and timely and problem free services. To sell as per the eligibility given in the product manual and to cross sell other bank’s product as and when required.

Key Responsibilities: 

• To sell DIB credit cards and cross sell the other products to the specified target segment to achieve the set sales targets on a monthly basis.
• To conduct daily field visits and provide daily sales report with all customers details.
• To analyze documents submitted by the customers in order to ensure Documents are error free and as per SOP.
• To attend all the meetings with TL, SM, NSM on performance reviews.
• To maintain effective business relation with clients to enhance customer service image of DIB.
• To take ownership of the customer’s complaint resolution, report indicators, Set by managers accurately at the required frequency.
• To fully comply with policy Guidelines and code of conduct of DIB.
• To maintain the secrecy norms on the data provided.
• To provide constructive and constant feedback on improvement of Products, Services, Processes which may either reduce TAT, cost or enhance customer satisfaction.
• To ensure portfolio quality by exercising sound credit judgment and by complying with credit and product parameters to complete all formalities and documentation in line with SOP manuals and Shari’ah principles.
• To prepare regular Sales reports and obtain & provide market, customer and competitor information and feedback to management to facilitate decision making.
• To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.

• High School and above.
• Minimum 2 - 3 Years of sales experience in a bank or a financial institution.